Renuka Singh

Seeking to join a challenging team of RESL Team with PL & I Control Management , and Product Group, that focuses on controlling policy compliance, and system controls, being innovative and efficient . I can apply my knowledge and expertise of secured and unsecured lending products and banking info , with hands on experience. Worked with various Brands FLM, PCF, Simplii and CIBC on transformation and initiating on processes and procedures within the contact center to enhance our client experience .Also proactively suggested strong controls on compliance and risk management on acquisition and pre/post-funding process. Recommended ongoing continuous improvement Ideas to enhance daily business controls, smoother operations, effective technology. My 20 years of exceptional client experience with Contact Center background and BPO business strategies will help to develop and support operations. Achieve our financial growth, revenue and strategic objectives, while increasing and fostering organizational profitability and career growth within CIBC /Simplii Team.

ACHIEVEMENTS

• · Quarterly Achievers & Excel award Outstanding Leadership
• · Annual Achiever Nominee 2023
• · Recipient of various Purpose award, quarterly Momentum and Moment maker.
• · One of highest Scored managers in the Employee Survey.
• · Outstanding Performance
• · Top MLI Sales Champ (2012 - 2013)
• · ISO 9002 certification- Hutchison Max

• · People Change Management- rolled out tools and process-Compensation change ,system and tools Sales force, Digit core, Finmo ,Wapp migration to expert lender, Expert lender to Savvy
• · Agent@ home- Deployed 100% Simplii mortgage staff to WFH and ensure full support .
• · Moved offices- 55 Yonge to 161 bay/750 Law to 55 Yonge/100U to 750 Law :- lead on the office move
• · Ad Id conversion for Simplii sales team:- lead and recommended solution to business and tech partners to safe additional cost for the business with AD id Simplii image vs using VDI solution 50 sales users.
• · ECCO implementation roll out and ensuring training.
• · FLM to CIBC mortgage migration, IQ integration -Implementation mapping clients journey and process execution

• Generate sales leads via various business development events, being the champion in guiding and leading the team on self-sourcing leads.
• ESAT - Engagement score 95% ,Response rate 100%, ENPs- 75%, People Leader 94%
• Achieve strong sales target and successful in driving 23% growth in mortgage book and 9% YOY increase in SPLC crossing 900+ SPLC units and funded volume
• Deepening client relationship – achieved 154.4% cross sell
• Ensure profitability targets are exceeded for the business by maintaining margins for discounting of mortgages.
• Improvement in QM score growth YTD to 84%
• Excelled in risk parameters and ensure regulatory and OFSI compliant AML pass rate & disclosure @93.8%
• Successfully drove Google review reaching 4.8% from 2.4%
• Quality submission- Simplii 1st decision- as a team achieved 82% target was to achieve over 12%
• Lead the Remediation Project- Worked on total 132 files, remediated 59 files,50% results achieved, saved the Bank $1,927,152.14 from being written off.
• High Growth strategies strong internal and external partner relationship, lead on TB and FNF partner relationship.
• Onboarded frontline to Hootsuite and prepared Linked In profile as well as create marketing content for Simplii mortgage social media posts for frontline reps to build brand awareness