Renuka Raj
London
Summary
Highly organized and detail-oriented Customer Service and Administrative Professional with extensive experience in office administration, financial transactions, and regulatory compliance. Skilled in managing permit applications, payment processing, scheduling inspections, and maintaining accurate records. Strong ability to multitask, prioritize tasks, and ensure customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Western Fair District
09.2023 - Current
- Assist guests with check-ins, reservations, and inquiries, ensuring a seamless experience.
- Process payments, maintain accurate financial records, and balance daily transactions.
- Manage customer inquiries related to facility regulations and compliance.
- Maintain records of guest visits, ensuring proper documentation and reporting.
Associate
Walmart
04.2022 - 09.2023
- Handled financial transactions, balanced registers, and ensured payment accuracy.
- Maintained inventory records and coordinated stock replenishment for high-demand items.
- Assisted in scheduling shifts and training employees on customer service protocols.
- Addressed customer concerns and resolved issues efficiently.
Guest Relations Executive
ITC Limited
08.2018 - 10.2020
- Managed guest check-ins, reservations, and regulatory documentation.
- Processed financial transactions and maintained accuracy in daily revenue reporting.
- Assisted in compliance-related tasks, ensuring adherence to hotel policies.
- Tracked customer data using CRM and Opera software.
Education
Postgraduate - Business Management
Fanshawe College
London, ON08.2023
Bachelor Of Business Administration - Hospitality Management
Sardar Patel University
03.2018
Skills
- Strong customer service and communication skills
- Experience handling permit applications and regulatory compliance
- Proficient in Microsoft Office, CRM, Opera, Day smart, and Excel
- Ability to process financial transactions, invoices, and journal entries
- Excellent data entry and records management skills
- Ability to multitask and stay organized in high-volume environments
- Strong problem-solving and discretion in handling confidential information
- Knowledge of municipal by-laws and building services (willing to learn)
Accomplishments
- Typing Speed: 40+ WPM
- Managed a business project that increased revenue by 15% at Kipps Lane Fish and Chips.
Timeline
Guest Service Representative
Western Fair District
09.2023 - Current
Associate
Walmart
04.2022 - 09.2023
Guest Relations Executive
ITC Limited
08.2018 - 10.2020
Postgraduate - Business Management
Fanshawe College
Bachelor Of Business Administration - Hospitality Management
Sardar Patel University
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