Nidhi
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Security Officer
Garda World Security
09.2020 - Current
- Worked at film sites to provide security services
- Respond to emergencies to provide necessary assistance to employees and customers
- Worked with Vancouver coastal health at Covid testing sites
- Coordinate with law enforcement to respond to emergent situations.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Patrolled premises regularly to maintain order and establish security presence.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.
- Enforced safety regulations, policies and procedures to ensure safe environment.
- Responded to alarms by investigating and assessing situation.
- Maintained daily logs of all activity occurring on premises.
Taxpayer Services Agent
CANADA REVENUE AGENCY
10.2022 - 06.2023
- SP 04
- Reliability status expires on 11th March 2032.
- Demonstrated strong communication abilities while interacting with taxpayers over phone.
- Successfully analyzed taxpayer accounts to determine and resolve discrepancies in tax records.
- Performed calculations related to estimated taxes, credits, penalties, interest charges.
- Performed administrative tasks, such as maintaining records and creating cases.
- Coordinated with other departments within organization when needed for problem resolution.
- Assisted taxpayers with understanding various types of deductions may be eligible for.
- Communicated effectively with taxpayers to explain complex tax regulations and procedures in clear, concise manner.
- Provided efficient and courteous service to customers at all times.
CCTV Operator
Trans Mountain Pipeline Project
04.2021 - 05.2023
- Monitoring alarms and providing detailed security reports
- Handling Zedcor sensors to secure premises
- Performing access control to ensure only permitted persons are accessing sites
- Received I believe safety reward for catching intruder who tried to break in at site.
- Identified areas of improvement within surveillance system through regular monitoring and evaluation.
- Monitored and evaluated video surveillance activities to ensure compliance with established policies and procedures.
- Trained new employees on proper usage of various types of surveillance systems including CCTV cameras, motion sensors.
Customer Service Associate
Lordco
06.2020 - 09.2020
- Handling various parts and dangerous goods.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Obtained and evaluated relevant information to handle product and service inquiries.
- Submitted credit requests for defective products, pricing errors and customer accommodations.
- Computed sale prices and totaled purchases with POS system or cash register.
Store Associate
Subway
01.2017 - 03.2020
- Adapted quickly to changing demands of restaurant environment during peak hours of operation.
- Followed food safety standards for sanitization and storage of food.
- Provided recommendations for menu items based on customer preferences and dietary restrictions.
- Demonstrated ability to work collaboratively with diverse teams and customers.
- Accepted payment from customers and made change as necessary.
- Used thermometers to check food and refrigerator temperatures.
- Operated store registers and calculated cash drawer totals.
Customer Service Associate
Concord Parking YVR
09.2016 - 01.2017
- Performed regular audits to ensure compliance with company policies and procedures related to cash management.
- Supervised others and provided on-the-job training.
- Managed customer accounts and kept accurate records of customer transactions.
- Ensured compliance with company policies and procedures for handling money, including counting back change accurately.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Recognized potential security threats or suspicious behavior among customers or staff members.
Cashier and Customer Service
Rockland Variety
11.2014 - 08.2016
- Payment processing for all walk-in customer
- Maintaining excellent customer service during busy hours
- Balancing and working on multiple tills.
- Western Union transactions handling
- U-Haul truck rentals.
- Offered assistance to customers in locating desired items.
- Performed store opening and closing duties as required.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating cash register.
Education
Level 1 -
JUSTICE INSTITUTE OF BRITISH COLUMBIA
Vancouver, BC12.2021
Health, Wellness And Fitness Program -
Mohawk College
Hamilton, ON04.2016
Skills
- MS Word, Excel, PowerPoint, Outlook
- Google docs and Google sheets
- Data Gathering
- Call Control Skills
- Customer Account Management
- Quality Control
- Calm and Professional Under Pressure
- Call Volume Analysis
- Call Documentation Skills
- Call Center Operations
Additional Information
- Class 5 Drivers License with clean records
Timeline
Taxpayer Services Agent
CANADA REVENUE AGENCY
10.2022 - 06.2023
CCTV Operator
Trans Mountain Pipeline Project
04.2021 - 05.2023
Security Officer
Garda World Security
09.2020 - Current
Customer Service Associate
Lordco
06.2020 - 09.2020
Store Associate
Subway
01.2017 - 03.2020
Customer Service Associate
Concord Parking YVR
09.2016 - 01.2017
Cashier and Customer Service
Rockland Variety
11.2014 - 08.2016
Level 1 -
JUSTICE INSTITUTE OF BRITISH COLUMBIA
Health, Wellness And Fitness Program -
Mohawk College
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