RENU BALA
Kamloops,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Rent Bank Worker
Kamloops and District Elizabeth Fry Society
KAMLOOPS, British Columbia
10.2023 - Current
- Interviews and verifies eligibility requirements of Rent Bank applications based upon predetermined criteria, assist clients in completing the application process.
- Assist clients in applying for grants, ensuring eligibility and adherence to guidelines.
- Process and evaluate applications for Canadian BC Housing benefits. Work with clients to guide them through the application process for loans, grants and housing benefits.
- Maintain accurate records of applications, approvals and denials to ensure proper documentation and compliance with regulations.
- Adapts practices to suit individual client needs with approved resources as needed.
- Supports clients in maintaining financial stability, including advocating on behalf of clients, providing referrals, and helping them access government programs and benefits.
- Provides Rent Bank “request for approval” documentation to the loans committee & communication for the approval process.
- Works with the Finance team to maintain AFT (automatic fund transfer) and ensures the appropriate approval process is in place for the process of payments
- Maintains Excel payment report monthly and submits it to the supervisor.
- Liaises and networks with other service providers to be up to date on community resources to provide referrals to support Rent Bank clients' needs. In consultation with the Programs Manager, creates and presents reports to the Rent Bank Advisory Committee meetings.
- Attends the BC Rent Bank bi-weekly caseworker meetings. Compiles monthly statistics and prepares monthly reports
- In consultation with the Housing Programs Manager, attends and takes minutes at Rent Bank Advisory Committee Meetings.
Customer Service Representative
Amaranth Financial Services Inc.
KAMLOOPS, BC
03.2023 - 09.2023
- Building customer relationships while providing exceptional customer service.
- Identifying and meeting the customer’s financial needs in order to process loan applications.
- Collecting on delinquent accounts in the interest of minimizing bad debt.
- Conveying information through in-person, telephone, and email communications.
- Aiding in loan sales, cheque cashing, and in-store promotions.
- Handling and balancing daily cash and debit transactions.
- Performing all daily operations.
Front Desk Manager
Scotts Inn & Restaurant
KAMLOOPS, BC
08.2021 - 12.2021
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Front Desk Manager
Ranchland Inn
Kamloops, BC
06.2020 - 07.2021
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Education
Post-Baccalaureate Diploma - International Business
Thompson River University
Kamloops, BC04.2020
MBA - Finance
Punjab Technical University
India Punjab11.2013
Bachelor of Commerce - Commerce
Guru Nanak Dev University
India Punjab04.2011
Skills
- Documentation and Reporting
- Customer Service
- Positive Attitude and Energetic
- Computer Proficiency
- Prioritization and Time Management
- Ability to solve and resolve customer/client complaints and concern
- Friendly, helpful, compliant, and enthusiastic
- Quick, efficient, and accurate when dealing with transactions
- Independent, able to work well alone and with a team
Timeline
Rent Bank Worker
Kamloops and District Elizabeth Fry Society
10.2023 - Current
Customer Service Representative
Amaranth Financial Services Inc.
03.2023 - 09.2023
Front Desk Manager
Scotts Inn & Restaurant
08.2021 - 12.2021
Front Desk Manager
Ranchland Inn
06.2020 - 07.2021
Post-Baccalaureate Diploma - International Business
Thompson River University
MBA - Finance
Punjab Technical University
Bachelor of Commerce - Commerce
Guru Nanak Dev University
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