Renjumon V Thomas
Mississauga,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Branch Supervisor
Enterprise Rent-A-Car
12.2022 - 01.2024
- Supervised front desk operation's.
- Handled customer inquiries and resolve any issues promptly.
- Processed rental applications through Carpro software.
- Helped the team out with regular responsibilities.
- Coordinated with internal and external groups to guarantee client pleasure and increase sales.
- Enacted new regulations established by management.
- Managed customer database and diligently tried to increase the company’s revenue.
Rental Sales Agent
Oasis Rentals
02.2020 - 11.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Bachelor Of Aeronautical Engineering - Aeronautics
Nooral Islam Centre For Higher Education
Kerala,India09.2016
Skills
- Customer Service
- Commission sales
- Interpersonal Communication
- Problem solving and time management
- Software Proficiency
- Valid G license
- Sales reporting and analysis
- Multitasking
- Computer Proficiency
- Billing and Accounting
- Conflict Resolution and Critical Thinking
- Dependable and Responsible
Timeline
Branch Supervisor
Enterprise Rent-A-Car
12.2022 - 01.2024
Rental Sales Agent
Oasis Rentals
02.2020 - 11.2022
Bachelor Of Aeronautical Engineering - Aeronautics
Nooral Islam Centre For Higher Education
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