Reney Diaz
Azusa
Summary
Experienced Dispatcher and Customer Service Professional with a background in fast-paced environments including law enforcement, hospitality, and retail. Proficient in emergency communications, multitasking under pressure, and maintaining accurate records. Strong interpersonal and clerical skills, dedicated to public service and teamwork. Seeking to apply dispatching expertise and a customer-first mindset at Southern California Edison as a Dispatcher Clerk. Professional with a strong background in emergency response coordination, skilled in managing high-pressure situations and effectively communicating with diverse teams. Adept at utilizing advanced dispatch software and prioritizing tasks to ensure swift and accurate assistance. Known for reliability, adaptability, and a collaborative approach to achieving operational goals. Highly focused on delivering results and maintaining high standards of service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Services Dispatcher
Covina Police Department
01.2023 - Current
- - Respond to and evaluate 911 and non-emergency calls, providing timely dispatch of law enforcement units using CAD and radio systems.
- - Prioritize, assign, and track calls for service with attention to officer safety, community needs, and system performance.
- - Input sensitive information into DOJ and internal systems with high accuracy and confidentiality.
- - Monitor and manage real-time incidents, outage-style events (e.g., traffic, criminal activity), and collaborate on scene prioritization.
- - Maintain comprehensive dispatch logs, update call statuses, and ensure proper handoff through shift-change documentation.
- - Communicate clearly and professionally across departments and with the public to resolve service-related issues.
- - Support emergency and storm-related protocols, including notification chains, response prioritization, and logistical coordination.
- - Frequently adapt to rotating shifts (day, swing, overnight) and maintain composure under pressure.
Barista
Nordstrom Ebar
06.2021 - 12.2022
- - Delivered exceptional service in a fast-paced environment; supported team during peak hours.
- - Maintained detailed knowledge of product offerings and procedures.
- - Practiced continuous improvement through team collaboration and customer feedback.
In-Room Server & Barista
Langham Huntington Hotel
08.2018 - 01.2020
- - Ensured timely and secure service of room orders with a high level of care and professionalism.
- - Collaborated in launching a mobile coffee cart concept on hotel grounds through coordination with vendors and internal teams.
- - Maintained high hospitality standards while balancing clerical and service duties.
Shift Lead / Barista
Urth Caffé
06.2017 - 01.2018
- - Promoted to shift leader, responsible for team supervision, scheduling, and training.
- - Supported quality assurance and customer satisfaction efforts in a popular SoCal café chain.
- - Led by example in maintaining workflow efficiency and conflict resolution.
Education
Some College (No Degree) - Business Major
Citrus College
Glendora, CAundefined
Sacramento State University
Sacramento, CA01.2017
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San Gabriel Mission High School
San Gabriel, CA01.2016
Skills
- - Emergency & Non-Emergency Dispatch Operations
- - Proficient in Computer-Aided Dispatch (CAD), Radios & Multiline Phones
- - Call Prioritization & Order Assignment
- - Data Accuracy & Confidentiality (DOJ / Sensitive Info)
- - Clerical Excellence: Logs, Callbacks, Order Entries
- - Shift Flexibility (24/7 Operations - Nights, Holidays, Weekends)
- - Geographic Map Interpretation & Routing
- - Calm Under Pressure & Strong Verbal Communication
- Typing speed
- Memory retention
- Information gathering
Certification
- PST - Public Safety Telecommunicator
- Pursuit Training Certified - Feb 21, 2024
- Typing Test w/ 40 WPM
Timeline
Emergency Services Dispatcher
Covina Police Department
01.2023 - Current
Barista
Nordstrom Ebar
06.2021 - 12.2022
In-Room Server & Barista
Langham Huntington Hotel
08.2018 - 01.2020
Shift Lead / Barista
Urth Caffé
06.2017 - 01.2018
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Sacramento State University
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San Gabriel Mission High School
Some College (No Degree) - Business Major
Citrus College
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