Reneja Martin
Brampton,ON
Summary
Data-driven and detail-oriented professional with hands-on experience analyzing large datasets, building Excel-based reports, and tracking key performance indicators to support operational and service improvements. Skilled in data cleaning, validation, pivot tables, and dashboard creation, with a strong ability to identify trends, measure performance, and present insights in a clear, actionable format. Brings a strong analytical mindset, high attention to detail, and a commitment to data accuracy and continuous improvement.
Overview
6
6
years of professional experience
Work History
Continuous Improvement, Customer Care
Vantive
Mississauga, Canada
05.2024 - Current
- Investigate and analyze complaints to determine the underlying causes and collaborate with relevant departments to implement corrective actions.
- Maintain accurate and detailed records of all complaints, resolutions, and communications in the company's CRM system, ensuring full compliance with regulatory requirements.
- Track and report on complaint trends, providing actionable insights to improve processes, products, and services.
- Provided feedback and insights to management on common complaint themes, contributing to improvements in products, services, and processes.
- Communicated empathetically with customers, ensuring a positive experience through clear communication, active listening, and tailored resolutions.
Customer Service Representative
Baxter
Mississauga, Canada
10.2022 - 05.2024
- Prioritized and managed time effectively to provide prompt service to patients. Implemented strategies to minimize wait times and maximize overall efficiency in call handling.
- Maintained a consistently professional and courteous demeanor in all interactions, contributing to a positive and trustworthy image for the healthcare organization.
- Adhered strictly to patient confidentiality guidelines, ensuring the secure handling of sensitive information. Maintained a high level of integrity in handling patient records and data.
- Successfully managed multiple calls and tasks simultaneously, optimizing productivity while maintaining a high standard of service. Adapted to a fast-paced environment to meet the demands of a high-volume call center.
Communicative Disorder Assistant
Hello Speech
Toronto, Canada
01.2020 - 01.2021
- Created resources for parents/guardians on how to help their child/children work on their speech goals through daily activities.
- Collaborated with team members to deliver informative presentations to educate clients and caregivers on resources available to them.
Education
Bachelor of Science - Neuroscience
Brock University
St. Catherines, ON01.2019
Skills
- Data entry and management
- Organizational skills
- Excel proficiency
- Power BI and SQL
- Data analysis
- Reporting and visualization
- Collaboration tools
- SharePoint and OneDrive
- Customer service excellence
- Time management strategies
- Written and verbal communication
Websites
Timeline
Continuous Improvement, Customer Care
Vantive
05.2024 - Current
Customer Service Representative
Baxter
10.2022 - 05.2024
Communicative Disorder Assistant
Hello Speech
01.2020 - 01.2021
Bachelor of Science - Neuroscience
Brock University