Renefel Retuta Duncan

Key Responsibilities:

Leadership and Supervision

• Enhanced safety protocols, leading to a decrease in workplace accidents and injuries.
• Managed multi-site facilities operations while coordinating activities across locations for consistency in service delivery.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Maintained facility grounds, equipment, and safety compliance.
• Managing parking equipment and making recommendation for upgrades or replacement
• Ensuring completeness, accuracy and timeline at all operation functions.
• Implement all policy and procedure to ensure compliance with the company, city and federal law.
• Ensuring the parking area is cleaned, well-maintained and organize at all times

Operation Management

• Supervise staff in day-to-day activities
• Oversee daily parking facility operations including maintenance, repairs and project proposals.
• Monitor, Audit and Reconcile revenue from pay stations and monthly payments.

Financial Management and Reporting

• Prepare and submit financial and operations report to my Senior Manager
• Assist with budget preparation and vendor oversight
• Ensure accurate reports and timely submission
• Processing payroll
• Handle day to day deposits
• Change fund auditing

Customer and Client Relations

• Maintain strong positive relationships with the Property Management team
• Resolved escalated customer issues empathy, restoring confidence in company's commitment to service excellence and resulting in increased loyalty and repeat business.

Training and Compliance

• Implement employee training and skill enhancement programs.
• Administered structured employee discipline procedure as needed.
• Improved training efficiency by developing and implementing comprehensive operational training programs for all staff members.
• Enhanced workplace safety, conducting regular audits and training sessions.
• Maintained team and operational compliance with all safety regulations.

• Manage, implement and supervise daily parking operations
• Prepare daily reports and bank deposits and ensure all cash receipts are deposited daily into facility's bank account
• Identify all procurement and vendor service needs of the locations
• Supervise employee performance to ensure all duties are completed to the highest standard and provide additional training or disciplinary if necessary.
• Resolve client/tenants request and issues.
• Submitting reports to my Senior on a timely manner
• Implement all policy and procedures to ensure compliance with all OSHA laws.

• Managed stocking and organizing inventory.
• Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Collected, arranged, and input information into database system.
• Assist customers by answering questions they may have. If necessary, direct the customer to the Facility Manager.
• Answers telephone in a prompt courteous manner.
• Quotes prices for parking services for which money is received upon customer receipt.
• Generating daily report and revenue
• Any other duties that may be assigned by the Facility Manager

• Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
• Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
• Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
• Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomes valet customer
• Ensuring proper storing of keys.
• Checking ticket properly upon checking out to make sure our tickets matches the customer ticket and information before releasing cars.