RENEETA GOBERDHAN
Brampton,ON
Summary
Customer service and administrative professional with a background in order processing, shipment tracking, data entry, and cross-functional coordination. Known for clear communication, careful record handling, and calm problem-solving while supporting customers, sales, production, and shipping teams.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Jeld-Wen Windows and Doors Limited
Woodbridge, Ontario
10.2024 - 11.2025
- Processed customer orders for windows and door products via phone and email, ensuring accurate and timely fulfillment.
- Resolved customer complaints promptly, ensuring positive experiences and maintaining customer loyalty.
- Tracked shipments, proactively updating customers on delivery status and delays to enhance communication and satisfaction.
- Resolved product questions using JELD-WEN specifications, pricing, and order details.
- Coordinated with sales, production, and shipping teams on customer requests.
- Communicated professionally with homeowners, builders, and dealers across JELD-WEN service channels.
Customer Service Representative
Stage Windows and Doors Manufacturing Inc
Concord, Ontario
05.2024 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Interacted with customers professionally in various service channels with homeowners, builders, and dealers across Stage Windows' service channels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved product questions using Stage Windows' specifications, pricing, and order details.
- Processed customer orders for windows and door products through phone and email.
- Tracked shipments and updated customers on delivery status and delays.
- Coordinated with sales, production, and shipping teams on customer requests.
Junior Project Coordinator
Newmar Window Manufacturing Inc
Vaughan, Ontario
06.2023 - 05.2024
- Coordinated project schedules for window and door manufacturing orders and production timelines.
- Communicated order changes with sales, plant staff, and customer service teams.
- Updated project records in ERP systems and shared status reports.
- Reviewed drawings, specifications, and customer requirements for manufacturing accuracy.
- Generated weekly reports summarizing progress on active projects.
- Organized training sessions for new hires related to specific projects.
- Coordinated with cross-functional teams within the organization to ensure successful completion of projects.
Administrative Assistant
Newmar Window Manufacturing Inc
Mississauga, Ontario
06.2022 - 06.2023
- Answered customer calls and routed requests to sales, production, and service teams.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained filing systems for employee records, vendor files, and manufacturing paperwork.
- Prepared purchase orders, invoices, and shipping documents for Newmar Window Manufacturing Inc.
- Tracked inventory requests and communicated supply needs to purchasing and production.
- Coordinated production schedules for window manufacturing orders and daily office workflows.
Customer Service Facilitator
Newmar Window Manufacturing Inc
Mississauga, Ontario
03.2021 - 09.2021
- Delivered a high level of customer service through prompt issue resolution and dynamic attention to detail.
- Resolved customer questions about product specifications, lead times, and order changes.
- Coordinated customer service requests for window manufacturing orders and delivery schedules.
- Communicated order updates between sales, production, and shipping teams.
- Reviewed customer records for accuracy before processing replacements and adjustments.
- Documented service issues and maintained clear case notes for follow-up.
- Trained new staff on service procedures and communication standards.
Factory Worker
Chudleigh's Bakery
Milton, Ontario
11.2019 - 01.2020
- Operated bakery production equipment to ensure smooth operation of Chudleigh's frozen dessert line.
- Sorted and packaged products efficiently to prepare for timely processing and shipment.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Communicated effectively with team members regarding tasks and progress.
Regional Cooperative Development Officer
Ministry of Labor
Georgetown, Guyana
02.2014 - 07.2018
- Conducted research on potential donors and identified their interests and priorities.
- Monitored project timelines, priorities, and documentation across development initiatives.
- Supported stakeholder meetings with employers, workers, and government agencies.
- Maintained records, correspondence, and filing systems for ministry operations.
- Assisted in planning workshops, consultations, and public outreach activities.
- Prepared reports on program outcomes for funders to demonstrate impact of donations.
- Participated in regular meetings with the senior management team to discuss progress.
Education
Post Graduate Certificate - Hospitality and Tourism Operations Management
Humber College
Etobicoke, OntarioBachelor of social science degree - Public Management
University of Guyana-Turkeyen
GuyanaSkills
- Exceptional customer service
- Product knowledge
- Verbal and written communication
- Data entry
- Proficient in Microsoft Office applications
- Schedule coordination
- Time management skills
- Detail-oriented under pressure
- Organizational teamwork
- Conflict management
- Privacy and confidentiality
- Strong desire to learn
Timeline
Customer Service Representative
Jeld-Wen Windows and Doors Limited
10.2024 - 11.2025
Customer Service Representative
Stage Windows and Doors Manufacturing Inc
05.2024 - 07.2024
Junior Project Coordinator
Newmar Window Manufacturing Inc
06.2023 - 05.2024
Administrative Assistant
Newmar Window Manufacturing Inc
06.2022 - 06.2023
Customer Service Facilitator
Newmar Window Manufacturing Inc
03.2021 - 09.2021
Factory Worker
Chudleigh's Bakery
11.2019 - 01.2020
Regional Cooperative Development Officer
Ministry of Labor
02.2014 - 07.2018
Post Graduate Certificate - Hospitality and Tourism Operations Management
Humber College
Bachelor of social science degree - Public Management
University of Guyana-Turkeyen