Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Timeline
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Renee M Goyer

Langley,BC

Summary

Dynamic department manager with extensive experience driving success in a $9 million home improvement sector. Proven ability to motivate teams, prioritize tasks, and enhance operational efficiency while fostering a culture of collaboration. Strong expertise in sales strategies, employee engagement, and performance optimization. Career goal focused on leading high-performing teams to exceed revenue targets and deliver exceptional customer experiences.

Overview

27
27
years of professional experience

Work History

Department Lead

The Home Depot
White Rock, BC
11.2023 - Current
  • Cultivates talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Mentors newly hired staff in upselling techniques to improve sales.
  • Collaborates with other departments to coordinate activities and resolve issues.
  • Ensures compliance with all safety regulations across the department.
  • Works closely with other sales employees to complete tasks.
  • Implements and communicates promotions to enhance store profits and drive customer engagement.
  • Handles incoming freight, restocking and inventory control.
  • Creates and build's store's large displays.
  • Fosters a positive and inclusive work environment, promoting teamwork and collaboration.

Department Manager

Home Depot
White Rock, BC
03.2014 - 11.2023
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Ensured compliance with all safety regulations in the workplace.

Owner/Operator

The Dome Indoor Training Facility
South Surrey, BC
09.2011 - 06.2015
  • Built a 50' x 80' heated air dome with batting cages, pitching lanes, and weight circuit stations.
  • Rented to softball teams & pitching coaches for offseason practice.

Department Supervisor

Liquidation World Inc
Surrey, BC
05.1998 - 10.2008
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Performed opening and closing duties as part of management team and handled cash management.

Skills

  • Leadership
  • Relationship Building
  • Business Acumen - Retail
  • Conflict Management
  • Employee Engagement
  • Planogram Execution
  • Exceptional Time Management
  • Scheduling Expertise
  • Workplace Safety Compliance
  • Problem-solving

Affiliations

  • Camping & nature
  • Health & wellness education
  • Travel
  • Driftwood sculpture & art

Accomplishments

  • Department Manager of the Quarter Award, 2016, 2020, 2022
  • Multiple Home Depot Recognition (Homer Core Value Awards) for exceptional execution in exceeding department in-stock and standards, 2014 - 2024
  • Women in Leadership award for "Empowering Women", 2016

Timeline

Department Lead

The Home Depot
11.2023 - Current

Department Manager

Home Depot
03.2014 - 11.2023

Owner/Operator

The Dome Indoor Training Facility
09.2011 - 06.2015

Department Supervisor

Liquidation World Inc
05.1998 - 10.2008

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Renee M Goyer