Renee Lynn Harrison
Mississauga,ON
Summary
Results oriented business professional with over 10 years of sales and management experience in the Health & Fitness and Hospitality industry. Emphasizing client relations and strategic analysis to achieve projected targets in regards to sales and business morality. With strong leadership abilities used to effectively manage, coach and mentor clients and staff, I am confident my skills will empower and attain customer excellence and loyalty. Recognized for solid customer retention and marketing strategies. Solid analytical problem solving capability shown in oral, written and interpersonal communication skills.
Overview
16
16
years of professional experience
Work History
Security Guard
Watch Man Protective Services
01.2022 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly and professionally to active and emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns, examining doors, windows and gates to verify security.
- Checked and verified photo identification prior to granting facility access to eliminate unauthorized visitors.
- Interact assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Owner & Coordinator
T.O Boat Tours
05.2023 - 07.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Managed sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies and inventory
Receptionist Administrator
Mosaic Hair Group
12.2021 - 02.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
Personal Trainer & Boxing Instructor
Premier Fitness, Regency & Mademoiselle Fitness
01.2008 - 09.2010
- Generating revenue through prospecting current and potential business.
- Maintain the general organization, regulation & procedures to maximize the efficiency of our team.
- Follow up with guests & member referrals.
- Train sales staff on effective sales techniques and sales tactics to optimize self promotion and generate revenue.
- Train reception staff on administrative procedures & policies.
- Performed fitness consultations and discuss personal goals to create a realistic approach to wards their health and fitness goals.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Skills
Client relations & Retention
Partnership building
Brand building & Expansion
Market expansion strategies
Contract negotiations
High impact sales presentations
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Section name
Was an active participating member of the Ontario Women's Lacrosse Association as a key team member for 3years reaching the highest level of achievement in my sport. Actively engaging in all training recommendations and requirements.
Enjoyed boxing on a recreational level while incorporating my skills and training with others.
Timeline
Owner & Coordinator
T.O Boat Tours
05.2023 - 07.2023
Security Guard
Watch Man Protective Services
01.2022 - Current
Receptionist Administrator
Mosaic Hair Group
12.2021 - 02.2022
Personal Trainer & Boxing Instructor
Premier Fitness, Regency & Mademoiselle Fitness
01.2008 - 09.2010
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