Renee Ellise Abaygar
Vancouver,BC
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess
Italian Tomato Restaurant
08.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Input orders accurately into POS terminal, split bills and accepted payments.
Concierge
Centrum Security & Concierge
12.2021 - 08.2022
- Addressed home owners and tenants inquiries with timely and professional responses via phone, email and in-person interactions.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled and monitored premises by foot.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Cashier
A&W
05.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Used POS system to enter orders, process payments and issue receipts.
Chat Specialist
Simplifeye
09.2018 - 04.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Financial Solutions Specialist
AXA
04.2017 - 06.2018
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Generated leads through cold-calling, networking and other outreach methods.
- Discussed financial options with clients and provided informed suggestions.
- Educated clients on insurance policies and procedures.
- Prepared contracts and related documentation according to strict standards.
- Maintained high standards of customer service by building relationships with clients.
Data Analyst
Reed Elsevier Shared Services
08.2015 - 03.2017
- Completed data entry tasks in the database with accuracy and efficiency.
- Conducted audits of existing data entry processes of the team.
- Extracted and assessed data from databases to drive improvement of business strategies and processes.
Education
BBA - General Business
Acsenda School of Management
Vancouver, BC07.2024
Bachelor of Science - Foreign Service
University of San Agustin
Iloilo, Philippines04.2015
Skills
- Excellent Communication and Organizational Skills
- Highly Responsible and Reliable
- Ability to Work Well under pressure in a Fast Paced Environment
- Conflict Resolution
- Problem-Solving Ability
- Customer Relationship Management
- POS Systems Expertise
Certification
- Serving It Right
Timeline
Hostess
Italian Tomato Restaurant
08.2022 - Current
Concierge
Centrum Security & Concierge
12.2021 - 08.2022
Cashier
A&W
05.2021 - 11.2021
Chat Specialist
Simplifeye
09.2018 - 04.2021
Financial Solutions Specialist
AXA
04.2017 - 06.2018
Data Analyst
Reed Elsevier Shared Services
08.2015 - 03.2017
BBA - General Business
Acsenda School of Management
Bachelor of Science - Foreign Service
University of San Agustin
- Serving It Right
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