Renee C Hiebert
Red Bluff
Summary
Meticulous Accounting/Banking Specialist with expertise in transaction reconciliation, cash balancing, and customer service. Proven ability to maintain accurate records and resolve discrepancies, ensuring compliance with internal policies. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Banking Specialist 1
Rolling Hills Casino & Resort
Corning
12.2019 - Current
- Prepare month-end income and expense accrual entries, and reconcile general ledger balance sheet accounts.
- Reconcile credit card, receivables, and bank accounts using manual and automated matching routines.
- Prepare journal information for the recording and reconciling entries to the appropriate accounts.
- Identified transaction errors when debits and credits did not balance.
- Processed deposits and withdrawals, ensuring accurate records of transactions and compliance with internal policies.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Counted currency, coins and checks received to prepare for deposits.
- Resolved problems or discrepancies concerning accounts.
- Managed customer inquiries regarding account transactions.
- Ability to maintain effective working relationships with other employees.
- Consistently applied practical problem solving skills in daily tasks.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maintained accurate records of all accounts receivable transactions.
- Complied with the Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
Revenue Auditor
Rolling Hills Casino & Resort
Corning
07.2018 - 12.2019
- Audited daily revenue reports for accuracy and compliance with internal policies.
- Reviewed gaming transactions to ensure adherence to regulatory standards and procedures.
- Analyzed data from various sources, credit card receipts, cage, and cashier banks.
- Performed audits daily on slots, gaming tables, cage and non-gaming areas.
Cage Cashier/Fill Bank Teller
Rolling Hills Casino & Resort
Corning
09.2016 - 04.2018
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained accurate records of cage transactions and balances.
- Processed payments for chips, tokens, and cash transactions.
- Ensured compliance with gaming regulations by verifying customer identification.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Processed cash and chip transactions for gaming patrons efficiently.
- Maintained accurate cash drawer balances during shifts.
- Provided excellent customer service to enhance guest experiences at the casino.
- Greeted customers and answered inquiries regarding services.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Verified customer identification to ensure compliance with gaming regulations.
- Followed strict security protocols when handling large sums of money.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Ensured that all state gaming laws were followed at all times.
- Redeemed coins and tokens for cash at customer request.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Complied with safety regulations while operating cash handling equipment.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Education
High School Diploma -
Colton High School
Colton, CA06-1988
Skills
- Transaction reconciliation
- Account monitoring
- Cash balancing
- Self-motivating
- Teamwork and collaboration
- Active listening
- Multitasking skills
- Deposit processing
- Data verification
- Communication skills
- Bank deposits and cash handling
- Customer service
- Excellent organizational and interpersonal skills
- Problem solving
- Attention to detail
- Time management
- Data entry
Timeline
Banking Specialist 1
Rolling Hills Casino & Resort
12.2019 - Current
Revenue Auditor
Rolling Hills Casino & Resort
07.2018 - 12.2019
Cage Cashier/Fill Bank Teller
Rolling Hills Casino & Resort
09.2016 - 04.2018
High School Diploma -
Colton High School