Summary
Overview
Work History
Skills
Timeline
Generic

Renee Wilson

Pasadena,CA

Summary

A creative, driven and ambitious professional with a strong business acumen. Great work ethic with a sense of interpersonal skills. Strong urgency to accomplish deadlines and quotas. Driven to meet and exceed expectations. Aptitude to learn new techniques and procedures with very little training. Providing exemplary service with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.

Overview

24
24
years of professional experience

Work History

Home Care Provider

Self-employed
06.2019 - Current
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patient to promote better nutrition. Assisted patient with self-administered medications.

Retail Receiving Support Associate

Macy's Department Store
06.2017 - 08.2018
  • Increased support quality with thorough troubleshooting and problem-solving techniques.
  • Exceeded expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
  • Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.

Interim Administrative Assistant

Pasadena Unified School District
08.2012 - 01.2013
  • Execute administrative support tasks for the Communications Department. General office duties; fax, scanning, microsoft word, excel, ordering supplies, maintaining records management database systems, performing basic bookkeeping work, read and analyze incoming memos, submissions and reports.
  • Fielding telephone calls, receiving and directing visitors. Conduct research, compile data, and prepare documents for consideration and presentation by executives, and directors.

Mortgage Customer Service Representative

Bank of America
04.2008 - 11.2010
  • Successfully research/locate and reallocate, missing, misapplied and misplaced mortgage payments.
  • Resolve all customer inquiries regarding property taxes, interest rates, early pay-offs efficiently; sell/offer new products and services.
  • Reduced customer complaints by providing clear explanations of complex mortgage concepts and terminology.

Customer Service/Collections Account Manager

Bank of America
06.2001 - 04.2008
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.

Skills

  • Type 35 wpm; Proficient Computer Skills: Internet, Microsoft Word, Excel
  • Excellent verbal and written communication, detailed, organized, efficient, team player
  • Compassionate, caring interpersonal and problem solving skills
  • Patient transportation, Housekeeping tasks, Medication administration

Timeline

Home Care Provider

Self-employed
06.2019 - Current

Retail Receiving Support Associate

Macy's Department Store
06.2017 - 08.2018

Interim Administrative Assistant

Pasadena Unified School District
08.2012 - 01.2013

Mortgage Customer Service Representative

Bank of America
04.2008 - 11.2010

Customer Service/Collections Account Manager

Bank of America
06.2001 - 04.2008

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Renee Wilson