Renee Watson
Brampton,ON
Summary
Passionate and agile professional eager to apply HR knowledge and adept administrative skills to a dynamic Human Resource role. Committed to driving organizational success while gaining invaluable hands on experience in a fast paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tinnels West Indian Takeout
10.2023 - Current
- Maximized efficiency and accuracy in operating cash register, resulting in increased sales, heightened customer satisfaction and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Collections Officer
Tax Administration Of Jamaica
06.2020 - 08.2023
- Surpassed revenue goals by 30% through strategic initiatives and team work.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Built long-lasting relationships with key clients through regular communication channels providing updates on their account status and addressing any concerns proactively.
Senior Payroll Officer
Accountant General's Department
10.2012 - 05.2020
- Managed high volume payroll for existing employees and pensioners.
- Trained and supervised 4 junior payroll officers, ensuring adherence to departmental standards, and maintaining consistency within department.
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Reduced payroll processing errors by implementing effective quality control procedure before finalizing payments.
Education
Graduate Certificate - Human Resource Management
Humber International Graduate School
Toronto, Ontario08.2024
Bachelor of Science - Business Administration (Finance and Management)
Excelsior Community College
Kingston, Jamaica08.2018
Skills
- Data Entry
- Recruitment Strategies
- File Management
- Payroll Administration
- Labor laws knowledge
- Onboarding understanding
- Microsoft Office
- Employment Recordkeeping
Certification
- Certified Human Resource Management Professional- In progress
- AI & Agility: A Comprehensive Introduction |Scrum Alliance, February 2024
- Customer Service Management | Management Institute for National Development, September 2012
Accomplishments
Humber College Dean's list Fall 2023 Human Resources Management
Volunteer Experience
Assistant Document Formatter, Humber International Graduate School, 02/2024, Collaborated with Lecturer Lyndsay Hillier to design and create a user-friendly PDF fillable form for a coaching tool kit. See LinkedIn recommendation.
Languages
English
Full Professional
Timeline
Customer Service Representative
Tinnels West Indian Takeout
10.2023 - Current
Senior Collections Officer
Tax Administration Of Jamaica
06.2020 - 08.2023
Senior Payroll Officer
Accountant General's Department
10.2012 - 05.2020
Graduate Certificate - Human Resource Management
Humber International Graduate School
Bachelor of Science - Business Administration (Finance and Management)
Excelsior Community College
Similar Profiles
Ashley QuinlanAshley Quinlan
Cook at West Head TakeoutCook at West Head Takeout
Soffia HinesSoffia Hines
Cashier at KRISS West Indian RestaurantCashier at KRISS West Indian Restaurant
Khady SambKhady Samb
Vice President at West Indian Student AssociationVice President at West Indian Student Association
Mario GravaMario Grava
Dispatch Manager at BBS Building ServicesDispatch Manager at BBS Building Services
Ayesha AdnanAyesha Adnan
Cyber Security Analyst Co-op at RBCCyber Security Analyst Co-op at RBC