Renee Toth

Manage all customer communication through the main phone line and email, ensuring prompt and professional responses.

Schedule and dispatch technicians for HVAC, plumbing, and sheet metal jobs.

Coordinate workflow between departments to ensure jobs are completed efficiently.

Turn approved quotes into scheduled jobs with accurate job details.

Order all required parts and materials for HVAC, plumbing, and sheet metal work, coordinating with suppliers.

Handle payroll calculations and weekly time tracking for field technicians.

Support the service team with day-to-day operations and problem-solving to keep the schedule running smoothly.

Consistently ranked as a top-performing sales team member.

Followed a full-cycle consultative sales process, from lead generation to closing.

Trained and onboarded new sales hires, improving team performance and cohesion.

Generated new leads through strategic outreach (calls, emails, texts).

Resolved customer concerns quickly to ensure satisfaction and minimize churn.

Produced daily sales reports for management review.

Collaborated with the manager to coordinate team-building events.

Managed payroll, financial records, and both accounts receivable/payable.

Scheduled shipments and updated customers on current shipment status.

Directed dispatch operations and provided drivers with job instructions.

Prepared and maintained daily work and delivery schedules.

Sorted incoming and outgoing mail using both manual and automated methods.

Verified proper postage, packaging, and labeling for all outgoing items.

Managed large physical loads and logistics, including unloading trucks and organizing packages.

Handled customer transactions, including postage sales, money orders, and PO box rentals.

Scheduled and delegated work tasks to staff.