RENEE TEASTA
Temecula/ Lake Forest
Summary
Hospitality professional prepared for this role with history of enhancing guest experiences and boosting repeat patronage. Known for seamless collaboration with team members and adapting to dynamic service needs. Excellent communication skills and friendly demeanor always ensure guest satisfaction and welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Cocktail Server
Pechanga Resort Casino
06.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
Sr Loan Processor
Loandepot
06.2024 - Current
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Provided quick turnaround times to maintain fast-past schedule.
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
Cashier
Pechanga Casino
04.2023 - 06.2024
- Work as a cashier in a food court
- 6 different outlets, food and beverage knowledge and certification
- Making suggestions, making different types of coffee drinks /(Barista )and other specialty drinks from the menu, serving, food and pastries, stocking, cleaning, helping with other team members if needed
- High volume, fast pace, working well under pressure
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sr Processor
Self Employed- Contractor
03.2023 - 05.2024
- Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Broker Inviroment , working with outside lenders
- Conducted regular audits of loan files to identify areas for improvement and maintain high standards of performance.
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Examined incoming materials and compared to documentation for accuracy and quality.
Host/Server
Red O
01.2021 - 04.2023
- Started as host, greeting customers, seating them accordingly, taking togo orders, high customer service
- Became a server, taking orders, suggesting food and drink from the menu
- Always making sure customers are happy, working with the cooks and all team members
- Being professional and always making the customer happy with their experience
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Renton High
Renton, WA06-1985
Skills
- Customer service
- Loan processing proficiency
- Customer assistance
- Advanced data analysis
- Multitasking proficiency
- Cleanliness standards
- Cash handling
- Processing procedures
- Work ethic and integrity
- Workflow management
- Team player mentality
- Sales techniques
- Strong attention to detail
- Time management skills
- Adaptable to change
- Customer service excellence
Languages
English
Timeline
Cocktail Server
Pechanga Resort Casino
06.2024 - Current
Sr Loan Processor
Loandepot
06.2024 - Current
Cashier
Pechanga Casino
04.2023 - 06.2024
Sr Processor
Self Employed- Contractor
03.2023 - 05.2024
Host/Server
Red O
01.2021 - 04.2023
High School Diploma -
Renton High
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