Dedicated with a proven track record in customer service, inventory management, and order processing. Committed to enhancing customer satisfaction through effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
LMC Brampton Pharmacy with LMC Healthcare
Brampton, ON
11.2019 - Current
Manage the daily operations of Diabetes Depot, the online store for the Pharmacy.
Achieve efficient order processing and shipping of Insulin pump and other diabetes supplies across Canada through effective management of online, fax, email, and telephone orders.
Improve and maintain customer satisfaction by providing timely updates on order status and product availability.
Inventory management for order fulfillment.
Coordinate supply orders and receipt of high-value materials from McKesson, Ypsomed, and Medtronic to support inventory management.
Create and submit quote letters to Ontario government to facilitate support for customers in need of ODSP assistance.
Train new Diabetes Depot employees
Provide quotes for U.S. based procurement company for research conducted in Canada
Daily interactions with Pharmacy manager, Pharmacists, customers, clinic patients and all clinic staff
Pharmacy Assistant
Stutt;s Pharmacy
Orono, ON
09.2016 - 11.2019
Processed prescription orders accurately, ensuring compliance with regulatory standards.
Maintained inventory levels and conducted regular stock audits to prevent shortages in pharmacy and on shop shelves.
Provided checkout services to all customers for retail shop and pharmacy
Opened and closed Stutt's Pharmacy independently
Daily operation of Diabetes Depot for the pharmacy - see current job for skills
Education
Diploma of Nursing - Nursing
Sir Sandford Fleming College
Peterborough, ON
Skills
Customer service / answering customer questions
POS system operating
Data entry
Shipping and receiving
Utilizing email, telephone, copier and fax machines