Renee Stone

Support Services Clerk

Ministry of Natural Resources and Forestry

01.2014 - Current

Manage and process mail handling and distribution services to the Ontario Public Service, Crown and Federal clients located at the Roberta Bondar Place.
I ensure to follow relevant policies, procedures, directives, and guidelines in order to process mail including shipping methods, and Canada Post standards and regulations.
I am able to receive, sort, and process mail in an efficient and timely manner that meets required timelines and deadlines.
Process registered mail by completing AR form.
Prepare all inter-office mail bags for delivery to other ministry offices within Sault Ste. Marie (i.e., Ontario Aviation Services Institute, Regional Operations Division – Sault Ste. Marie District Office, and the Aviation Services Section Hangar).
Process outgoing mail by ensuring that clients receive the best rate by utilizing computerized programs, such as Purolator, Xpresspost, DHL and postage machine for comparing rates.
Manage and prepare a report by downloading funds to the postage machine and ensuring monthly reports are taken for chargebacks to the appropriate user of support services.
Managing mail arrangements for other courier services for pickups and delivery’s (i.e., Greyhound, DHL or Federal Express).
Verify shipments with users when required by scanning and tracking mail by tracking number.
Recording all incoming revenue (cheques/cash), registered and certified mail, safe stamp and distribute appropriately.
Ensuring verification (i.e.: confirmation by initialing to ensure accurate amount on cheque) of revenue.
Investigate research, analyze, and resolve problems related to clients and the public e.g., missing mail, incorrect cheques, lost receipts, etc.
I have a strong ability apply tact and discretion to discuss and resolve issues/complaints of mail related issues.
I have strong arithmetic skills to prepare journals and calculate charge-back rates.
Prepare and manage the necessary journals to charge back to users the cost of support services, e.g., mail and courier services.
Ensuring proper cost centers are applied to journals by contacting users.
Produce and prepare manager reports, financial spreadsheets in support of journaling and chargeback processes as required.
I have developed a strong understanding and able to utilize various software programs to produce spreadsheets, and to prepare/edit documents, correspondence, reports, charts, tables, and data.
Processing all requests for the addition, removal or changes to voice mail boxes, telephone equipment and services be submitted to system administrator and ensure approval is obtained from the appropriate manager prior to submitting service requests.
Assisting with basic trouble shooting and arranging for installation of phone lines.
Responsible for processing, administering, and issuing all requests for new, cancellation or lost building access cards as required.
I am well versed and experienced with office equipment such as photocopiers, scanners, phones, fax machines and postal equipment.
Managing common use boardroom bookings (including key control) and arranging video conference bookings and facilities for tenants of Roberta Bondar Place.
Responsible for monitoring video surveillance for remote door access systems for the Roberta Bondar Place loading dock areas.
Responsible for managing the Ministry of Natural Resources and Forestry (NRF)/Roberta Bondar Place telephone directory updates and distribution to building staff on a routine basis.
Monitoring, purchasing, and maintaining supplies for the mailroom and NRF photocopier stations.
Manage and maintain an electronic and paper-based records management system
Assist with program areas to ensure records management practices for document storage and archiving that conforms to standard (e.g., banker boxes are sealed, shred/kill dates are clearly marked for disposal purposes).

Summary

Overview

Work History

Support Services Clerk

Revenue Clerk

Skills

Timeline

Support Services Clerk

Revenue Clerk

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