Renee Sourlis
Napanee,ON
Summary
Results-driven hospitality professional with 20 years in restaurant service and management. Expertise in team leadership, inventory management, and daily operations. Builds strong customer relationships and manages high-volume service with precision. Committed to enhancing service standards and fostering customer loyalty to drive restaurant success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/Bartender/Key Holder
The Loaf and Ale
Napanee, ON
07.2025 - Current
- Trained new bartenders on drink preparation and upselling techniques, improving service quality and revenue potential.
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Interacted with customers to foster a welcoming atmosphere, enhancing overall guest experience.
- Executed opening and closing duties, including setting up dining area and restocking supplies to ensure smooth operations.
- Provided attentive service to customers in a fast-paced dining environment.
Owner/Operator
Jacks Pancake Factory
Barrie, Ontario
10.2017 - 05.2025
- Managed daily operations and staff scheduling for a busy pancake restaurant.
- Oversaw inventory management and supplier relationships for fresh ingredients.
- Developed marketing strategies to attract new customers and increase sales.
- Set pricing structures according to market analytics and emerging trends.
- Trained employees on food preparation and customer service standards.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Server/Manager
Flapjacks
Innisfil, Ontario
05.2012 - 04.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Trained and mentored new servers on customer service standards.
- Supervised daily operations in a fast-paced restaurant environment.
- Managed table assignments to ensure efficient service flow and guest satisfaction.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Collaborated with kitchen staff to streamline food service processes.
- Investigated and resolved complaints regarding food quality, service or accommodations.
Owner/Operator
Hot Stacks
Innisfil
03.2009 - 05.2012
- Coordinated daily operations and staff scheduling to optimize service in a busy pancake restaurant.
- Led daily operations, integrating staff management, sales, inventory, and accounting for overall business efficiency.
- Streamlined inventory management and strengthened supplier relationships to ensure consistent quality of fresh ingredients.
- Trained employees on food preparation and customer service standards.
- Managed table assignments to ensure efficient service flow and guest satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Ensured compliance with health and safety regulations during food service operations.
Skills
- Customer service
- Guest service
- Guest engagement
- Cocktail crafting
- Food safety
- Alcohol compliance
- Point of sale systems
- Restaurant operations
- Server scheduling
- Menu presentation
- Staff training
- Operations management
- Conflict resolution
- Problem solving
- Time management
- Strong leadership
- Staff management
- Customer relationship management
- Teamwork
Certification
- Food Handlers Certification
- Smart Serve
- WHMIS
Timeline
Server/Bartender/Key Holder
The Loaf and Ale
07.2025 - Current
Owner/Operator
Jacks Pancake Factory
10.2017 - 05.2025
Server/Manager
Flapjacks
05.2012 - 04.2015
Owner/Operator
Hot Stacks
03.2009 - 05.2012