Renee Searle
Toronto,Canada
Summary
Experienced and sociable server with over ten years of delivering friendly, prompt service to customers. Expert in making personalized menu recommendations and managing closing duties. Possesses in-depth knowledge of POS system operations, food safety, and sanitation regulations.
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
Fresh Restaurant
Toronto, Ontario
03.2023 - Current
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
Server Trainer
Fresh Restaurants
Toronto, ON
01.2019 - Current
- Provided education to waitstaff on menu items, memorization techniques, and conveying information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Facilitated ongoing assessments of waitstaff performance, sharing feedback with team members and management.
- Collaborated with servers for over 3 shifts in training.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Addressed guest concerns regarding food quality, service times, and order accuracy.
Server
Fresh Restaurants
Toronto, ON
08.2018 - Current
- Set up dining room to meet hospitality and service standards.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
Host
Louis Cifer Brew Works
Toronto, ON
04.2016 - 08.2018
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Ensured a comfortable dining experience by accommodating guests with children and special needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to rearrange seating arrangements according to customer needs.
- Notified server after seating parties in section to facilitate prompt service.
- Maintained cleanliness and organization of counter areas for seamless operations.
Education
Bachelor of Arts - Sociology And Criminology
University of Toronto
Toronto, ONSkills
Organization; I strive to create an orderly work environment that allows me and my colleagues to thrive under pressure
Interpersonal skills; communication is key and I value a happy work environment
Time-management; multitasking and prioritizing come easily to me
Timeline
Restaurant Supervisor
Fresh Restaurant
03.2023 - Current
Server Trainer
Fresh Restaurants
01.2019 - Current
Server
Fresh Restaurants
08.2018 - Current
Host
Louis Cifer Brew Works
04.2016 - 08.2018
Bachelor of Arts - Sociology And Criminology
University of Toronto