Renee Rombough
Edmonton,Canada
Summary
Focused and professional individual with a strong background in office operations, customer service, and administrative support. Proven track record of effectively leading, motivating, and coordinating personnel to streamline operations and develop successful strategies to achieve organizational objectives. Recognized for reliability and organization, combining excellent problem-solving skills, a strong work ethic, and attention to detail to ensure organizational success. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs. Known for empathetic communication, problem-solving abilities, and proactive approach to community engagement. Reliable and dedicated to making tangible impact.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Service Volunteer
LDS Church
07.2009 - Current
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Collaborated with local organizations to provide food baskets to families in need.
- Managed food drives that collected nutritious meals for those facing food insecurity within the community.
Travel Consultant
Expedia CruiseShipCenters
05.2023 - 08.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Office Leader
H&R Block
12.2013 - 05.2016
- Supervised administrative staff, driving front office operations and continuous workflow
- Implemented office procedures, creating streamlined processes
- Resolved customer inquiries and complaints with timeliness and professionalism
- Trained and onboarded new office staff members
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Managed office flow by providing direct support to visitors
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Developed and executed successful office policies to maintain a positive work environment.
- Oversaw inventory management processes, ensuring adequate supplies were always available while minimizing wasteful spending.
- Established a welcoming atmosphere for visitors by maintaining a clean, organized reception area with friendly staff interactions.
- Coordinated events and meetings, ensuring smooth logistics and satisfied attendees.
- Maintained high levels of customer satisfaction by addressing inquiries promptly and professionally.
- Facilitated timely completion of projects through diligent task delegation and deadline enforcement.
Crew Trainer
McDonalds
11.2012 - 04.2014
- Monitored employee progress and provided constructive criticism
- Led team-building activities to foster a positive work culture
- Analyzed course materials and trainee information, preparing for training delivery
- Implemented assessment tools to evaluate crew member competencies
- Reported and communicated data relating to training compliance program management
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
- Developed alternative training methods if expected improvements are not seen
- Collaborated with management to periodically review and update training program objectives
Master Cadet (MC)
Kamloops Sea Cadets
09.2008 - 11.2010
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Assisted in the planning and execution of successful field training exercises for enhanced practical experience.
- Supported fellow staff members in creating a positive learning environment for all cadets on base.
- Provided informative briefings to update superiors on current situations and responsibilities.
- Increased cadet retention rates through continuous mentorship and guidance.
- Led community service projects, strengthening bond between cadet program and local community.
- Advocated for cadet feedback in planning of exercises, ensuring that training remained relevant and effective.
Education
Travel and Tourism Diploma Program - Travel And Tourism
CDI College
Calgary, AB06.2023
Skills
- CRM Software
- Personnel Management
- Case Management Software
- Workflow Planning
- Customer Relations
- Inventory Management
- Teamwork
- Administrative Support
- Leadership
- Staff Training
- Microsoft Office
- Coaching and Training
- Training and Development
- Workflow Optimization
- Customer Care
- Financial Tracking
- Office Management Software
- Conflict Management
- Strategic Planning
- Human Resources
- Active listening
- Problem-solving
- Attention to detail
- Canadian Driver's license
- Activity planning
- Answering phones
- Project management
Accomplishments
- Achieved Gold by completing a First Aid Competition with accuracy and efficiency.
- Supervised team of 9 staff members.
- Achieved highest regional ranking through effectively helping with office procedures and client satisfaction.
Certification
- Microsoft Certified Professional
- WHMIS
Volunteer Experience
- Master Cadet (MC), Sea Cadets, Kamloops, BC, 09/08, 11/10
- Community Service Volunteer, Relief Society, Edmonton, AB, 07/09, Present
Coursework
- Social Media in Travel Marketing
- Travel Products
- Salesmanship and Tourism Marketing
- World Destinations
Languages
English
Native or Bilingual
French
Elementary
German
Elementary
Timeline
Travel Consultant
Expedia CruiseShipCenters
05.2023 - 08.2024
Office Leader
H&R Block
12.2013 - 05.2016
Crew Trainer
McDonalds
11.2012 - 04.2014
Community Service Volunteer
LDS Church
07.2009 - Current
Master Cadet (MC)
Kamloops Sea Cadets
09.2008 - 11.2010
- Microsoft Certified Professional
- WHMIS
Travel and Tourism Diploma Program - Travel And Tourism
CDI College
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