Renee Prefontaine
QUESNEL,British Columbia
Summary
Proven Sales Professional with a track record of driving growth at Stratus Building Solutions through expert customer relationship building and strategic sales and marketing strategies.
Consistently exceeds sales goals with strong closing techniques and personalized service, leading to significant business expansion and client loyalty.
Dynamic Entrepreneur with extensive customer service experience and a focus on relationship-building.
Highly organized, detail-oriented professional, skilled in managing multiple tasks efficiently in fast-paced environments.
Enthusiastic, hardworking, and eager to learn new fields, contributing to team and individual success.
Exceptional communication and project management skills, with the ability to remain calm and focused under pressure.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Professional
Stratus Building Solutions
02.2022 - 03.2024
- Responsible for all aspects of sales - prospecting, In-person site surveys, preparing detailed quotes. Customizing and presenting proposals to executive committees.
- Worked closely with our team, including Inside sales, Operations and onboarding of new franchisees.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
Child Care Provider
Sole Proprietor
02.2019 - 06.2022
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Documented children's growth and development.
Custom Design and Upholstery
Sole Proprietor
01.2009 - 01.2017
- Design and Development: Collaborate with clients and internal teams to create unique, custom furniture designs and upholstery solutions that meet aesthetic and functional requirements.
- Upholstery Work: Measure, cut, and sew fabric, foam, and padding for furniture. Reupholster and repair worn or damaged furniture, ensuring high-quality craftsmanship.
- Fabric Selection: Assist clients in choosing suitable fabrics, colors, and materials based on design trends, functionality, and client preferences.
- Frame Construction and Restoration: Build and restore furniture frames as needed, ensuring structural integrity and comfort.
- Quality Control: Inspect completed work for quality assurance, ensuring all designs are properly executed and aligned with client specifications.
- Project Management: Manage multiple projects simultaneously, ensuring timelines are met and client expectations are exceeded.
- Collaboration: Work closely with carpenters, interior designers, and other craftsmen to deliver cohesive design solutions.
- Tool Maintenance: Maintain upholstery tools and equipment in good working condition and ensure a clean and organized workspace.
- 10+ years experience as an upholsterer, furniture designer, and
- Strong understanding of upholstery techniques, materials, and tools.
- Creative design skills with knowledge of current trends in furniture and interior design.
- Ability to visualize and communicate design ideas through sketches
- Proficiency in measuring, cutting, sewing, and fitting fabrics and padding to furniture frames.
- Excellent attention to detail and craftsmanship.
- Ability to work independently as well as part of a team.
- Strong communication skills to interact with clients and internal teams.
Professional Pet Groomer
Sole Proprietor
01.2004 - 01.2009
- Responsible for all aspects of operating start up business
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Mentored junior groomers as they developed their skills, providing guidance on best practices for specific breeds and situations.
- Maintained a safe working environment, minimizing the risk of injury to both pets and staff members
- Participated in local community events as a representative of the business, promoting our services among potential new clientele.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
- Sold business to an apprentice. It is still successfully operating today
Education
High School Diploma -
Shaftesbury High School
Winnipeg, Canada06.1999
Skills
- Sales and marketing strategies
- Customer Relationship Building
- Sales Presentations and closing techniques
- Small business operations
- Operations Management
- Vendor Relations
- Employee Development
- Problem-solving and multi-tasking abilities
- Self Motivation
- Goal Setting
Languages
English
Full Professional
Accomplishments
- Sales Achievement: Consistently met or exceeded monthly sales projections for 11 consecutive months, contributing to the company’s growth and profitability.
- Entrepreneur Achievement: Successfully owned and sold a thriving pet grooming business from start-up, demonstrating strong entrepreneurial skills, business growth strategies, and an ability to build and maintain a loyal customer base. This accomplishment reflects expertise in managing all aspects of small business operations, from customer service to profitability.
- TOP Entrepreneur: Recognized in Canmore, Alberta for design and upholstery through Town of Canmore. Top 10 new home based business.
Certification
- Professional Pet Grooming Certificate
- Custom Upholstery and Design Certificate
- CPSP - Certified Professional Sales Person
- Level 1 Childcare Certificate
- Basic First Aid Certificate
Hobbies
I am an outdoor enthusiast who loves activities such as hiking, biking, and skiing. Family time with my kids and husband is a priority. I am passionate about animals and gardening. I aspire to live a healthy lifestyle through proper food and exercise. I love supporting small businesses.
Timeline
Sales Professional
Stratus Building Solutions
02.2022 - 03.2024
Child Care Provider
Sole Proprietor
02.2019 - 06.2022
Custom Design and Upholstery
Sole Proprietor
01.2009 - 01.2017
Professional Pet Groomer
Sole Proprietor
01.2004 - 01.2009
High School Diploma -
Shaftesbury High School
- Professional Pet Grooming Certificate
- Custom Upholstery and Design Certificate
- CPSP - Certified Professional Sales Person
- Level 1 Childcare Certificate
- Basic First Aid Certificate
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