Renee Parsons
404 Oak Wood Cres., Edmonton
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/ Data Entry Clerk
Hi-Way 9 Express Trucking Company
05.2021 - 05.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, truckers, staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies in the office.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Opened and organized mail at night, ensuring that each piece of mail went to the correct Alberta address.
- Managed phone and email correspondence and handled incoming and outgoing mail correspondence at night for the evening mail truck.
- Worked with MS Office Word and Excel for accurately entering Trucking bills
Administrative Support Representative/ Call Centre (Contract)
Chief Electoral Office/Elections Alberta Office
01.2018 - 12.2019
- Entered public voter information records at Elections Alberta efficiently using FOIP guidelines daily
- Answered up to 80 calls per day assisting voters with questions, entering their confidential information using FOIP
- Worked with Outlook e-mail daily to receive updates from the managers or to send questions regarding voter information to supervisors
- Entered voter information from mail correspondence with MS Office Word and Excel MS office
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier Express
Wal-Mart Supercenter
01.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Medical Administrative Assistant/ Team Leader (Contract)
Diversified Staffing Services - Alberta Health Services
01.2015 - 01.2017
- Handled sensitive patient information with discretion, adhering to strict FOIP and AHS guidelines and safeguarding privacy at all times
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained and updated patient records for accurate, current medical histories.
- Communicated by email or phone with nurses, supervisors and hospital staff to facilitate the accurate recording of patient information
Education
Administrative Assistant Course -
Academy of Learning Career College
Edmonton, AB03.2018
Grade 12 - Level III Diploma -
Musgravetown Integrated High School
Musgravetown, NLSkills
- FOIP, AED, HIA, Thought Patterns, WHMIS
- Strong communication, customer service, and organizational skills
- Data entry 90-100 wpm
- Microsoft Office Suite, Word, Excel, Outlook
- Shorthand Dictation: 80 wpm
- E-clinician Software, Truckmate Transportation Software
Timeline
Administrative Assistant/ Data Entry Clerk
Hi-Way 9 Express Trucking Company
05.2021 - 05.2024
Administrative Support Representative/ Call Centre (Contract)
Chief Electoral Office/Elections Alberta Office
01.2018 - 12.2019
Cashier Express
Wal-Mart Supercenter
01.2018 - 12.2018
Medical Administrative Assistant/ Team Leader (Contract)
Diversified Staffing Services - Alberta Health Services
01.2015 - 01.2017
Grade 12 - Level III Diploma -
Musgravetown Integrated High School
Administrative Assistant Course -
Academy of Learning Career College
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