Renee Overton
St. Thomas,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Home Health Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Home Health Representative
Yurek Pharmacy
01.2021 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Investigated insurance claims denials and appeals.
- Built and maintained positive working relationships with patients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Delivery Associate
Yurek Pharmacy Ltd
05.2019 - Current
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Tracked delivery status and updated customers for expected delivery time.
- Handled receipt, storage, identification and delivery of products for clients.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Obtained signatures for delivery documents and packages.
- Built professional relationships with customers and business partners to establish trust and credibility.
Front Shop Customer Service Rep
Yurek Pharmacy
01.2019 - Current
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
OSSD -
St. Joseph's High School
01.1988
Skills
- Progress Documentation
- Client Documentation
- Medical Billing
- Eligibility Determination
- Appointment Scheduling
- Directing Callers
- Call Management
- Consultative Sales
- Product Knowledge
- Shipping Procedures Understanding
- Delivery Scheduling
Languages
English
Native or Bilingual
Timeline
Home Health Representative
Yurek Pharmacy
01.2021 - Current
Delivery Associate
Yurek Pharmacy Ltd
05.2019 - Current
Front Shop Customer Service Rep
Yurek Pharmacy
01.2019 - Current
OSSD -
St. Joseph's High School
Hobbies and Interests
- Fitness and nutrition
- Reading and short story writing
References
Available upon request.
Hobbies and Interests
- Fitness and nutrition
- Reading and short story writing
References
Available upon request.
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