Renee Morrow
West Point
Summary
Dynamic and results-driven professional with extensive experience in customer service at Taco Bell. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and multitasking, consistently recognized for exceeding performance expectations and fostering team collaboration to drive sales and improve operational efficiency.
Overview
19
19
years of professional experience
Work History
Crew Member
Taco Bell
10.2023 - Current
- Provided excellent customer service in fast-paced environment.
- Assisted in maintaining cleanliness and organization of work area.
- Collaborated with team members to ensure efficient operations.
- Operated point-of-sale system for accurate transactions.
- Adapted quickly to changing demands during peak hours.
- Supported team by restocking supplies as needed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Accurately operated cash register to process customer payments.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
IHSS Care Provider
Sabuette Dematties
02.2019 - 02.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans based on individual client needs and preferences.
- Monitored and documented health changes, communicating updates to family members and healthcare professionals.
- Collaborated with multidisciplinary teams to enhance overall client well-being and service delivery.
Shipping and Receiving Clerk
Walmart DC
10.2010 - 10.2012
- Managed inbound and outbound shipments, ensuring compliance with company standards.
- Coordinated inventory control processes to maintain accurate stock levels.
- Trained new staff on shipping protocols and safety procedures.
- Oversaw quality checks of received merchandise to minimize discrepancies.
Sales Associate
Walmart
04.2007 - 10.2010
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to optimize stock levels and minimize inventory discrepancies.
- Trained new associates on customer service best practices and store policies.
- Developed promotional displays that increased product visibility and drove sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Certificate - Tractor And Trailer
Western Pacific Truck School
Sacramento, CASkills
Customer service
- Time management
- Multitasking and organization
- Teamwork and collaboration
- Clear communication
- Cash handling
- Customer engagement
- Self-discipline
- Interactive communication skills
- Integrity and honesty
- Initiative and Self-motivation
- Hospitality service expertise
- Positive company representation
- Sales expertise
- Point of sale operation
- Willingness to learn
- Reliability and punctuality
- Workplace efficiency
- Team player
- Dependable and cooperative
Timeline
Crew Member
Taco Bell
10.2023 - Current
IHSS Care Provider
Sabuette Dematties
02.2019 - 02.2025
Shipping and Receiving Clerk
Walmart DC
10.2010 - 10.2012
Sales Associate
Walmart
04.2007 - 10.2010
Certificate - Tractor And Trailer
Western Pacific Truck School