Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Hyde

Whitby,ON

Summary

Passionate, dedicated professional committed to creating positive and unforgettable experiences for all campers. Fostering a warm, safe, and inclusive environment that empowers both staff and campers to thrive.

Overview

20
20
years of professional experience

Work History

Slot Operations Supervisor

Great Canadian Entertainment
Pickering, Ontario
05.2022 - Current
  • Outstanding customer service record. Promoted positive public image by delivering friendly service to players and employees.
  • Effectively led a team of 150 slot attendants, ensuring exceptional customer service throughout all shifts by overseeing staffing, monitoring and verifying payout amounts, machine functionality, and coordinating with various departments for maximum customer satisfaction
  • Exemplified integrity and professionalism in the workplace, guiding and inspiring staff members as a mentor.
  • Maximized team productivity through training, mentoring and motivation of staff.
  • Conducted yearly progress reviews and training of slot attendants.
  • Meticulously followed OLGC guidelines while efficiently fulfilling the distinct responsibilities associated with Pickering Casino slots department.

Census Enumerator

Statistics Canada
Whitby, ON
05.2021 - 08.2021
  • Contacted people through telephone, and in-person to obtain pertinent data.
  • Charted out plans to visit residents of specified neighbourhoods.
  • Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
  • Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation.
  • Explained survey functions and objectives.
  • Asked questions pertaining to name, age, religious preference and state of residency.
  • Interpreted interview questions to assist people in providing appropriate answers.
  • Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.

Holistic Health Practitioner

Self-Employed
Whitby, ON
03.2005 - 03.2020
  • Facilitation of optimal health for clients through various modalities, including Total Body Modification, Reiki, Cranial Sacral, Trigenics & Massage.
  • Provide services in: musculoskeletal health history; assessment & treatment planning; utilizing appropriate combination of treatment modalities to affect the best results for health; on-going follow up assessments; liaising with insurance companies on behalf of clients as well as maintaining accurate accounts payable and receivable.
  • Refer clients onto other healthcare professionals as required.

Activity Aide

Extendicare
Oshawa, ON
09.2013 - 01.2016
  • Supported positive socialization within groups and activities to promote respect among participants.
  • Worked with participants to develop skills needed for independent daily living.
  • Completed activity assessments and evaluations to develop curriculum.
  • Oversaw activities and events for residents on daily basis.
  • Worked with team to create new programs and goals designed to meet operational needs.
  • Used one-on-one meetings and small groups to engage residents in facility life.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans.
  • Updated facility schedule and related records.

Education

Leadership Certificate - Leadership And Management

Harvard Managementor
Online
10-2023

Graduate Certificate - Teacher/Trainer of Adults

Teacher/Trainer of Adults
Kitchener, ON
09.1999

Activation Co-ordinator

George Brown College
Toronto, ON
09-1989

Registered Massage Therapist - Massage Therapy

Canadian College of Massage & Hydrotherapy
Sutton West, ON
09.1983

Skills

  • Prioritizing
  • Employee Development
  • Resource Management
  • Staff Supervision
  • Performance monitoring
  • Customer Relationship Management
  • Scheduling Coordination
  • Project Planning

Timeline

Slot Operations Supervisor

Great Canadian Entertainment
05.2022 - Current

Census Enumerator

Statistics Canada
05.2021 - 08.2021

Activity Aide

Extendicare
09.2013 - 01.2016

Holistic Health Practitioner

Self-Employed
03.2005 - 03.2020

Leadership Certificate - Leadership And Management

Harvard Managementor

Graduate Certificate - Teacher/Trainer of Adults

Teacher/Trainer of Adults

Activation Co-ordinator

George Brown College

Registered Massage Therapist - Massage Therapy

Canadian College of Massage & Hydrotherapy

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Renee Hyde