Summary
Overview
Work History
Education
Skills
Timeline
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Renee Helm

Santa Rosa

Summary

Accomplished Director of Operations at Living at Reflections, adept in spearheading operational efficiency and problem-solving to drive organizational growth. Demonstrated expertise in operations oversight and employee relations, achieving significant improvements in productivity. Skilled in documentation management, with a proven track record of developing and implementing strategic operational policies.

Overview

4
4
years of professional experience

Work History

Director of Operations

Living at Reflections
05.2021 - 01.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Operations Manager

Living at Reflections
01.2023 - 01.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.

Lead Program Assistant, RADT

Living at Reflections
08.2022 - 01.2023
  • Spearheaded process improvements that resulted in increased productivity without compromising quality standards.
  • Successfully managed multiple projects simultaneously, prioritizing tasks based on deadlines and resource availability.
  • Maintained open lines of communication between team members, promoting collaboration and information sharing across departments.

Program Assistant, RADT

Living at Reflections
05.2021 - 08.2021
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of recovery program and associated activities.
  • Prepared clearly written and formatted documents and reports.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.

Education

CCAP Certification - Addiction

California Consortium of Addiction Program
Sacramento
05-2021

Skills

  • Operational efficiency
  • Problem-solving
  • Website maintenance
  • Scheduling management
  • Operations oversight
  • Documentation management
  • Employee relations and conflict resolution

Timeline

Operations Manager

Living at Reflections
01.2023 - 01.2023

Lead Program Assistant, RADT

Living at Reflections
08.2022 - 01.2023

Director of Operations

Living at Reflections
05.2021 - 01.2025

Program Assistant, RADT

Living at Reflections
05.2021 - 08.2021

CCAP Certification - Addiction

California Consortium of Addiction Program

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Renee Helm