Renee Hanek

• Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
• Reviewed employee performance and developed improvement plans.
• Managed effective schedules to cover all department needs.
• Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
• Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
• Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
• Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
• Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Launched quality assurance practices for each phase of development
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Notified management of compliance and workplace safety issues from department and recommended simple solutions.
• Provided exceptional customer service, resolving patient inquiries or directing them to appropriate personnel as needed.
• Efficiently managed high-volume patient load during busy periods while maintaining accuracy in blood draws and documentation processes.
• Enhanced laboratory operations by maintaining clean and organized workstations, adhering to strict safety protocols.
• TOUCH trainer. Helped to roll out program. Traveled to multiple locations and trained staff.
• Assisted in training new phlebotomy technicians, sharing expertise and best practices to ensure high-quality performance.
• Streamlined workflow for the phlebotomy team through effective communication and coordination with colleagues.

• Traveled to multiple locations throughout southern California. Experienced blood drawing at various types of locations such as PSC, IOP, Mental health facilities.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Mentor for new employees.
• Assist Supervisor with employee guidance, training and competencies.
• Centrifuged blood samples as outlined in clinical protocols.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

• Proactively identified opportunities for process improvements within the team''s workflows, leading to significant gains in overall efficiency levels over time.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Used personal protective equipment correctly to protect coworkers and patients.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Followed established safety protocols and standards to minimize risk of infection and injury.

• Managed specimen sample handling, receiving, storage and inventory.
• Logged samples correctly into computerized tracking system.
• Maintained lab by calibrating equipment and cleaning surfaces and items used.
• Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
• Assistance manger with error reports and resolutions
• Prepared samples for centrifugation, aliquoting and preserving sample integrity.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.
• Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
• Demonstrated flexibility working in a fast-paced and ever-changing environment.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.

Gathered and tracked information for doctors bi-yearly license renewal's.

• Enhanced office efficiency by organizing and maintaining accurate filing systems.
• Ensured timely completion of assigned tasks by coordinating schedules and deadlines with team members.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.