Renee Guenette

• Worked varied hours, days, nights and weekends as business needs dictate.
• Managed customer relations and customer service through daily communication and interaction.
• Maximized customer interactions by promptly identifying needs and wants.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Coordinated bookkeeping activities in QuickBooks and Lawson.

• Practicum for college 2021-2022
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Used Healthquest to schedule appointments for doctor visits and procedures.
• Called and faxed pharmacies to submit prescriptions and refills.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Entered procedure codes and diagnosis codes into medical billing software.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.

• Cashier-Did a lot of till, cleaning of the front, organizing anything up front, sold lottery and cigarettes, performed a lot of other tasks in the store.
• Grocery-Checked expiry dates, brought out new stock, filled deli/dairy/eggs and ice cream, frozen food, dry food, health/beauty, pet supplies.
• Fashion-marked down older stock once a week, hung and put out new stock, flyer items.
• Seasonal-Put out anything coming out for the season including holiday decor, summer toys, blankets, towels, kitchenware, etc.

Cleaned certain buildings: Performed duties such as cleaning bathrooms, kitchens, offices, control rooms and shops, mopped and vacuumed hallways and floors, dusted, changed office garbage and recycling bins.

Brought drinks to the tables, ran food for servers when they were busy, helped bartenders in the lounge, cleaned tables and set them up, helped where and when they needed it.

Cleaned the tables up front and set them up, washed dishes from front and from the cooks side, sat customers when servers were busy and got their drink orders and desserts when needed, did any cleaning of bathrooms, floors, etc, helped anywhere they needed.

• Washed dishes
• Helped with prep when needed
• Helped on toast and salad side when needed
• Got menus and drinks for tables
• Ran food out to tables
• Punched in orders
• Answered phone if server busy
• Took orders for tables
• Cleared and cleaned dirty tables
• General cleaning