Renee Grant
Paramount
Summary
Dedicated field supervisor with a strong focus on team management and conflict resolution. Known for effective communication and problem-solving skills, ensuring safety and operational excellence across multiple client sites.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Supervisor
Metcalfe Security
Los Angeles
03.2023 - Current
- Supervised daily operations of security personnel across multiple client sites.
- Coordinated training sessions for new security staff, conducting performance evaluations to enhance team capabilities.
- Managed scheduling and deployment of security teams to ensure coverage at all locations.
- Resolved client conflicts and addressed concerns regarding security services, strengthening client satisfaction.
- Trained workers in equipment operation, safety procedures and company policies.
- Maintained vendor relationships and facilitated open communication to ensure resource availability.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Client Care Assistant
Harborview Behavioral Health/ In Home Care
Los Angeles
06.2013 - 01.2023
- Assisted clients with daily living activities and personal care routines.
- Monitored health conditions and reported changes to healthcare team.
- Created and led engaging activities to improve client well-being and foster social interaction.
- Ensured a safe and clean living environment for clients at all times.
- Delivered companionship and emotional support to clients and families, enhancing their overall quality of life.
- Collaborated with healthcare professionals to coordinate client care plans.
- Maintained accurate documentation of client care and progress notes.
- Supported bathing, dressing and personal care needs.
- Enhanced client well-being by maintaining a tidy and orderly living environment.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals based on dietary needs and provided feeding assistance.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Promoted client independence by supporting self-care skills, including bathing, grooming, and toileting.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
Security Officer
Securitas Security Services USA/ Allied Security
Los Angeles
08.2013 - 03.2020
- Monitored premises to proactively identify and mitigate security breaches.
- Conducted regular patrols to ensure a safe environment.
- Responded promptly to alarms and incidents on-site.
- Assisted in training new security personnel on protocols.
- Collaborated with local law enforcement during emergencies.
- Enforced company policies to maintain order and safety.
- Utilized surveillance systems to monitor property activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained detailed logs of security activities to enhance incident tracking and reporting.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Tracked mailing supply levels and initiated orders for restocking.
- Operated postage machines for accurate mailing and shipping processes.
- Collaborated with team members to streamline mailroom operations efficiently.
- Prepared outgoing mail for dispatch, ensuring proper labeling and packaging.
- Managed confidential documents with discretion and adherence to protocols.
Receptionist
Nunley Day Care
Bellflower
06.2009 - 06.2013
- Managed front desk operations, handling phone calls and visitor inquiries to ensure smooth daily operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated appointments for staff and parents, streamlining daily schedules for optimal efficiency.
- Scheduled appointments for parents and staff, coordinating daily activities efficiently.
- Greeted parents and children, creating a welcoming environment at the day care.
- Communicated with parents about daily activities and child progress, fostering strong parent-teacher relationships.
- Maintained accurate records of children's attendance and emergency contacts.
- Ensured cleanliness and safety of common areas for children and staff.
- Supervised daily activities and ensured child safety in a nurturing environment.
- Developed engaging lesson plans to promote children's learning and development.
Education
High School Diploma -
Alain Leroy Locke High
Los Angeles, CA06-2013
Associate of Arts - Music
Los Angeles Southwest College
Los Angeles, CASkills
- Security operations
- Risk assessment
- Emergency response
- Safety monitoring
- Training and development
- Team supervision
- Client relationship management
- Schedule management
- Patient care
- Medication administration
- Personal hygiene support
- Health documentation
- Time management
- Effective communication
- Verbal and written communication
- Problem solving
- Conflict resolution
- Emotional intelligence
- Customer interaction
- COVID-19 safety policies
Certification
Security Guard Card
Timeline
Field Supervisor
Metcalfe Security
03.2023 - Current
Security Officer
Securitas Security Services USA/ Allied Security
08.2013 - 03.2020
Client Care Assistant
Harborview Behavioral Health/ In Home Care
06.2013 - 01.2023
Receptionist
Nunley Day Care
06.2009 - 06.2013
High School Diploma -
Alain Leroy Locke High
Associate of Arts - Music
Los Angeles Southwest College