RENEE GAGNON
Airdrie,AB
Summary
Bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Mine Site Adminitrator
Agnico Eagle Mines
01.2023 - Current
- Maintain an accurate schedule of 275 employees, including vacations, sick days and ensure accurate flight booking.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
Dispatch Technician
Agnico Eagle Mines Ltd
06.2021 - 01.2023
- Implement the Dispatch Pilot Project, train new Dispatchers, develop procedures for the Dispatch position and dispatch all UG equipment, fans, pumps
- Coordinate with the UG Mine Department to make sure things run smoothly and efficiently
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Inuit Employment Counsellor
Agnico Eagle Mines Ltd
02.2019 - 06.2021
- Delivery of the Site Readiness program, 2 cohort per rotation, 14 candidates per cohort
- Development of the Site Readiness program at Meliadine Mine site
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Training Administrative Assistant
Agnico Eagle Mines
03.2018 - 02.2019
- Draft, workshop and finalize procedures for Mine Operations
- Review PowerPoints and training documents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Medical Lab Assistant
Royal Inland Hospital
01.2017 - 03.2018
- Collect and/or processing of specimen, quality management, troubleshooting, and general support
- Handle, store, transport and dispose of biological and other hazardous materials according to guidelines; record information as required
- Enters patient and specimen information into the Laboratory Information System
- Appropriately prioritizes the collection, processing and testing of specimens
- Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples.
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials.
- Adapted quickly to changing demands by effectively managing multiple tasks while maintaining a high level of quality control.
Administrator - Mine Operations
De Beers
07.2014 - 01.2016
- Support the Mine Operations Department, responsible for timesheet management, flights, rooms and day to day needs of the more than 120 employees, maintain SLAM card records as well as all work in SAP including work orders, time entry and purchase orders, take meeting minutes, enter expense accounts, arrange all travel, including accommodations for our employees and overall support of the department
- Administration support for the contractors on site (Boart, Atlas, Sandvik)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinator, Reporting and Administration /Program Coach
BC Aboriginal Mine Training Association
07.2012 - 07.2014
- Data entry, financial reports for the CEO and the Federal Government in a timely fashion
- Design and format forms for the office, assist the Instructor with mock interviews for our candidates; support the coaches with program coordination
- Program Coach since May 2013 - Arranged all training for candidates and helped candidates gain employment with industry partners
- Coached candidates on a daily basis in order to help them gain training or employment
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Assistant Project and Safety Administrator
New Gold Inc.
05.2010 - 03.2012
- All correspondence for the Construction Department, maintain training and safety records as well as all maintenance records, document control, purchase orders, SAP, transmittals, LME’s, daily reconciliations, take all meeting minutes, enter expense accounts, schedule maintenance according to work orders, monthly report, financial reports, deliver site orientation, mobilize contractors to site and overall support of the department
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Established strong relationships with local emergency responders to ensure quick assistance during emergencies at the workplace.
- Improved emergency response times by creating detailed evacuation plans and coordinating drills with staff members.
- Championed a culture of continuous improvement in safety practices across all departments within the organization.
Real Estate Agent
Remax Crown Realty Inc
03.2006 - 04.2009
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
- Conducted comprehensive needs assessments with prospective clients identifying their specific requirements leading to tailored property recommendations.
- Provided ongoing support to buyers as they navigated financing options, inspections, appraisals, and other aspects of the purchase process.
Education
Medical Lab Assistant -
Thompson Rivers University
01.2017
Business Administration -
Ontario Business College
01.1992
Skills
- Customer Service
- Data Entry
- Computer Skills
- Dedicated Team Player
- Professional and mature
- Critical Thinking
- Strong Problem Solver
- Scheduling
Professionalworkshoppersonalinterest
- Feedback / Conflict Resolution Workshop
- Wellness Workshop
- Leadership Workshop
- Event Planning
Qualifications
Responsible for training, scheduling, interviewing and coordinating staff., Manage and supervise the daily work flow and all office procedures., Responsible for ensuring client satisfaction at all times., Review and take action for escalated issues and calls., Ability to develop and lead a team while recognizing individual strengths and abilities., Delivering site orientation for all contractors including D&A testing., Building and maintaining a network of contacts., Capability to motivate others to achieve common objectives., Maturity, honesty, and ability to look at challenges as opportunities., Draft and review correspondence and monthly operations reports., Accurate data entry and financial reporting for Government and Organizational Statistics., Responsible for maintenance of all incoming and outgoing correspondence., Efficiency, reliability and accuracy with all day to day tasks., Accurately take minutes for various meetings., Maintain maintenance records and schedule maintenance for various mining equipment on site., Processing all expenses, entry of purchase orders, and purchase requisitions in SAP.
References
Available Upon Request
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Mine Site Adminitrator
Agnico Eagle Mines
01.2023 - Current
Dispatch Technician
Agnico Eagle Mines Ltd
06.2021 - 01.2023
Inuit Employment Counsellor
Agnico Eagle Mines Ltd
02.2019 - 06.2021
Training Administrative Assistant
Agnico Eagle Mines
03.2018 - 02.2019
Medical Lab Assistant
Royal Inland Hospital
01.2017 - 03.2018
Administrator - Mine Operations
De Beers
07.2014 - 01.2016
Coordinator, Reporting and Administration /Program Coach
BC Aboriginal Mine Training Association
07.2012 - 07.2014
Assistant Project and Safety Administrator
New Gold Inc.
05.2010 - 03.2012
Real Estate Agent
Remax Crown Realty Inc
03.2006 - 04.2009
Medical Lab Assistant -
Thompson Rivers University
Business Administration -
Ontario Business College
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