Renee Gagnon
Airdrie,AB
Summary
Proven leader and adept administrator with extensive experience at Agnico Eagle Mines Ltd, showcasing exceptional skills in office management and customer service. Excelled in enhancing operational efficiency and team collaboration, with a keen focus on maintaining data confidentiality and driving project completion. Demonstrates a strong record of developing and implementing effective documentation and reporting strategies, contributing to significant improvements in workplace productivity.
Overview
31
31
years of professional experience
Work History
Mine Administrator
Agnico Eagle Mines Ltd
01.2023 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Worked on industrial site and remotely as necessary
Inuit Employment Agent
Agnico Eagle Mines Ltd
03.2019 - 01.2023
- · Delivery of Site Readiness program, 2 cohort per rotation, 14 candidates per cohort
- · Development of the Site Readiness program at Meliadine Mine site
- · Self-motivated, with a strong sense of personal responsibility.
- · Worked effectively in fast-paced environments.
- · Skilled at working independently and collaboratively in a team environment.
- · Proven ability to learn quickly and adapt to new situations.
- · Excellent communication skills, both verbal and written.
- · Worked well in a team setting, providing support and guidance.
- · Demonstrated respect, friendliness and willingness to help wherever needed.
- · Assisted with day-to-day operations, working efficiently and productively with all team members.
- · Passionate about learning and committed to continual improvement.
- · Worked flexible hours across night, weekend, and holiday shifts.
- · Managed time efficiently in order to complete all tasks within deadlines.
- · Organized and detail-oriented with a strong work ethic.
- · Strengthened communication skills through regular interactions with others.
Training Administrator
Agnico Eagle Mines Ltd
03.2018 - 03.2019
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Collaborated with department heads to identify specific skill gaps and design targeted training interventions.
- Ensured compliance with industry regulations by delivering up-to-date mandatory trainings for all employees.
- Developed customized workshops addressing critical skills such as communication, leadership, and time management for enhanced workplace productivity.
- Managed scheduling and logistics for training events, ensuring seamless execution and minimal disruption to daily operations.
- Implemented innovative e-learning platforms to facilitate remote access to training materials, accommodating various learning styles and schedules.
- Selected, developed and delivered classroom and online training materials to meet program needs.
Medical Lab Assistant
Royal Inland Hospital
01.2017 - 03.2018
- Maintained clean work environment by following strict sanitation protocols reducing risk of contamination or cross-contamination between samples.
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials.
- Adapted quickly to changing demands by effectively managing multiple tasks while maintaining high level of quality control.
- Demonstrated strong attention to detail when reviewing clinical information enabling accurate identification of discrepancies or anomalies that could impact test outcomes.
- Expedited patient diagnosis with timely completion of Phlebotomy tasks, including blood draw preparation and specimen labeling.
- Provided exceptional customer service to patients during specimen collection processes resulting in increased satisfaction scores from both patients and healthcare providers alike.
- Assisted in training and onboarding of new staff members, sharing knowledge and expertise to help them become proficient in their roles more quickly.
- Facilitated smooth day-to-day operations by managing inventory levels of laboratory supplies and reordering as necessary.
- Performed comprehensive tests such as hematology, microbiology, serology, immunology assays accurately contributing to patient treatment decisions.
Mine Administrator
De Beers Diamond Mines
07.2014 - 01.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as liaison between departments, fostering open communication channels that improved overall organizational function.
- Collected, arranged, and input information into database system.
COORDINATOR, REPORTING AND ADMIN/ PROGRAM COACH
BCAMTA
06.2012 - 07.2014
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Evaluated program effectiveness using qualitative and quantitative data, resulting in continuous improvements.
- Championed mission of organization both internally as well as externally through professional representation at industry events.
- Navigated complex client situations with empathy and professionalism while maintaining appropriate boundaries.
- Improved program outcomes by implementing effective coaching strategies tailored to individual needs.
- Developed customized action plans for clients, addressing specific challenges and facilitating goal achievement.
- Boosted client satisfaction by providing ongoing support, guidance, and resources throughout their program journey.
Unit Clerk
Sudbury Regional Hospitla
09.1993 - 07.2008
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data
- Provided clerical support, addressing routine, and special requirements.
- Organized patient charts, enhancing flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into hospital''s system.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Coordinated schedules for medical staff, optimizing workflow efficiency within unit.
Medical Office Administrator
Dr Guy Mongeon
09.2001 - 08.2004
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
No Degree - Medical Lab Assistant
Thomspson Rivers University
Kamloops, BC01.2017
No Degree - Real Estate
Ontario Real Estate Board
Toronto, ON03.2005
No Degree - Business Administration - Specializing in Medical
Ontario Business College
Sudbury, ON06.1993
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Mine Administrator
Agnico Eagle Mines Ltd
01.2023 - Current
Inuit Employment Agent
Agnico Eagle Mines Ltd
03.2019 - 01.2023
Training Administrator
Agnico Eagle Mines Ltd
03.2018 - 03.2019
Medical Lab Assistant
Royal Inland Hospital
01.2017 - 03.2018
Mine Administrator
De Beers Diamond Mines
07.2014 - 01.2016
COORDINATOR, REPORTING AND ADMIN/ PROGRAM COACH
BCAMTA
06.2012 - 07.2014
Medical Office Administrator
Dr Guy Mongeon
09.2001 - 08.2004
Unit Clerk
Sudbury Regional Hospitla
09.1993 - 07.2008
No Degree - Medical Lab Assistant
Thomspson Rivers University
No Degree - Real Estate
Ontario Real Estate Board
No Degree - Business Administration - Specializing in Medical
Ontario Business College
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