Renee Cuesta

• Executed an average of 40+ food orders per shift in a fast-paced environment, meeting tight deadlines with a 95% on-time delivery rate.

• Provided exceptional customer service, resulting in consistently high customer satisfaction ratings and frequent positive feedback.

• Strategically optimized delivery routes using GPS and local knowledge, leading to a 10% reduction in average delivery time and improved fuel efficiency.

• Efficiently managed payment processing, including cash and mobile app transactions, and accurately verified all items before delivery.

• Maintained a clean and organized vehicle, ensuring safe and sanitary transport of food and adherence to company policies.

• Proactively resolved customer inquiries and issues in a courteous and professional manner to ensure a positive delivery experience.

• Monitored client health status and reported changes to healthcare professionals.
• Assisted clients with daily living activities and personal care needs.
• Coordinated transportation for medical appointments and community outings.
• Administered medications and provided reminders for medication schedules.
• Prepared nutritious meals catering to individual dietary requirements.
• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Provided emotional support to elderly clients and their families.
• Monitored vital signs and reported any changes to the physician or nurse supervisor.

Seasonal Tax Accountant Coordinator

• Streamlined organization and maintenance of client files for efficient access during tax preparation.
• Collected essential financial information from clients to ensure accurate filings.
• Worked with senior staff during tax consultations to acquire best practices and techniques.
• Inputted data into company software to facilitate return preparation.
• Corresponded with clients via email and phone to gather additional information and schedule follow-up meetings.

• Safely transported students on assigned routes using Zūm's platform and app-based navigation.

• Conducted daily vehicle safety inspections before and after shifts to identify and report any mechanical issues.

• Maintained scheduled pick-up and drop-off times, providing reliable, on-time performance for assigned students.

• Managed student passenger behavior effectively, ensuring a safe and respectful environment at all times.

• Provided transparent, real-time updates on student status to parents and school districts via the Zūm app.

• Spearheaded office administration for practice, ensuring seamless operations.
• Trained new employees on company policies and best practices in retail.
• Conducted regular team meetings to align goals and improve performance standards.
• Supervised a staff of 4, resolving patient concerns and enhancing service quality.
• Expanded patient base through collaboration with local small business owners.
• Submitted and tracked insurance claims while analyzing profit and loss statements.
• Oversaw daily operations to ensure smooth customer service and workflow.

• Organized international and domestic trips to establish mobile optical clinics for underserved communities.
• Supervised both donated and newly acquired inventory with precision.
• Streamlined patient flow and supported optometrists in conducting tests and fittings.

• Coordinated open enrollment activities and communicated updates to employees.
• Educated employees on available benefits and assisted with enrollment processes.
• Assisted employees with enrolling in benefit plans and explained plan options.
• Provided assistance to plan participants by explaining benefits information to ensure educated selections.