RENEE CROWL MYRIE
JAMAICA
Summary
Versatile and adaptable professional with a proven track record of quickly learning and excelling in various situations. Strong ability to adapt to changing environments and navigate challenges effectively. Keen eye for detail and proactive approach to problem-solving. Committed to delivering high-quality results and continuously seeking opportunities for growth and development.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Progressive Oral Surgery
03.2025 - Current
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Documented customer interactions in computer system and assisted cross-functionally with billing to deliver high-quality customer service.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Maintained composure while resolving complaints and gracefully managed demanding patients
Seasonal Worker
UPS
11.2024 - 12.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Waitress
Kombert Caterers
12.2018 - 12.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Kept server areas clean and stocked to increase efficiency while working tables
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Manager
Liquid Restaurant & Lounge
07.2024 - 10.2024
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Controlled costs to keep business operating within budget and increase profits
- Developed and maintained relationships with customers and suppliers through account development
Waitress
Sandals Negril Beach Resort & Spa
08.2013 - 07.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Bussed and reset tables to keep dining room and work areas clean
Education
Certificate of Completion - Certified Nursing Asst, Phlebotomy, EKG Technician
New York Institute of Health Careers, LLC
NEW YORK03-2025
Prometric Licensed CNA - NY0004487804E EXP 04/2027 - Nursing Home Nurse Aide
New York State Department of Health
NEW YORK04-2025
NVQ-J Certificate - Level 2 - CFP (Commis Chef) Commercial Food Preparation
Culloden Vocational Training Centre
WHITEHOUSE10.2012
High School Diploma -
Ruseas High School
HANOVER06.2011
Skills
- Quick learner
- Adaptable
- Compassionate
- Efficient and reliable team player
- Complaint handling
- Inbound call answering
- Customer service
- Tracking and documentation
- Friendly and patient
- Attention to detail
- Teamwork and collaboration
- Customer communication and empathy
Timeline
Customer Support Representative
Progressive Oral Surgery
03.2025 - Current
Seasonal Worker
UPS
11.2024 - 12.2024
Manager
Liquid Restaurant & Lounge
07.2024 - 10.2024
Waitress
Kombert Caterers
12.2018 - 12.2024
Waitress
Sandals Negril Beach Resort & Spa
08.2013 - 07.2014
Certificate of Completion - Certified Nursing Asst, Phlebotomy, EKG Technician
New York Institute of Health Careers, LLC
Prometric Licensed CNA - NY0004487804E EXP 04/2027 - Nursing Home Nurse Aide
New York State Department of Health
NVQ-J Certificate - Level 2 - CFP (Commis Chef) Commercial Food Preparation
Culloden Vocational Training Centre
High School Diploma -
Ruseas High School
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