Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Renee Campbell

Whitby

Summary

Dear Sir/Madam: Please accept this letter as my application for a position within your establishment. I am seeking a position where I can support executives, provide a collaborative attitude, and go above & beyond to ensure expectations are met. Through years of gained experience, I have had the opportunity to learn, apply and diversify valuable techniques with experience spanning multiple industries. Dedicated administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable challenges within my career have also helped reinforce my commitment to completing deadlines in timely manner, and my drive to grow successfully within a company. In addition to the above listed qualifications, I have acquired the necessary skills to undertake high priority work, demonstrated the flexibility to act independently and problem solve, developed necessary proficiencies to exercise tact and discretion under company policy guidelines, and facilitated a wide range of support services both internally and externally. An energetic, hard-working, and driven administrative professional with excellent interpersonal and communication skills. Someone who is versatile, adaptable, a quick learner and able to take initiative and be a pro-active thinker. Welcomes challenges and change, highly organized and excels at working with people, building relationships and is a dedicated team player.

Overview

7
7
years of professional experience

Work History

Admitting Clerk

Holland Orthopaedic & Arthritic Services
04.2023 - Current
  • Verified patient details and insurance coverage and collected co-pays.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Arranged forms and charts for each patient.
  • Reviewed hospital schedule and confirmed arrival times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.

Administrative Associate

Sunnybrook Hospital
06.2020 - Current
  • Coordination of patient flow and patient activities
  • Organized patient records and database to facilitate information storage and retrieval
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Professional communication with physicians and staff internally and externally
  • 52 words per minute typing speed
  • Engaged with Microsoft Word and other software tools to create documents and other communications
  • Followed document protocols to safeguard confidentiality of patient records
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Handled 40 calls per day to address customer inquiries and concerns

Administrative Coordinator, Diabetes

Education Program, SUNDEC, Sunnybrook Hospital
09.2021 - 04.2022
  • Liaised with referral sources and patients to facilitate efficient and timely scheduling of appointments and group classes
  • Fostered positive work relationships with staff, patients, and community agencies
  • Facilitated daily appointments for patients seeking care with existing or newly diagnosed Diabetes
  • Provided organized daily operational support for programs with a focus on building rapport, improving on previous procedures, and fostering the development of new ones (ex: referrals and scheduling)
  • Proficient in written and oral communication skills to support the requirement to read, edit and compose correspondences and enhance workplace operations
  • Maintained tracking system for individual workload of team members and updated database with relevant patient information daily (PS Suites, Quadramed, Acurro, Ocean MD)
  • Prepared course schedules and managed classroom staffing requirements for enrollment up to 20 patients

Executive Assistant

TPH Processing Services Inc
01.2019 - 06.2020
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
  • Managed day-to-day actionable tasks targeted to improve a cohesive and efficient company workflow
  • Possessed strong prioritization, communication, and problem-solving skills
  • Communicated, collaborated, and offered clerical support to new employees and clients throughout entire onboarding process
  • Dramatically improved company efficiency 30% by anticipating CEO needs and providing outstanding support
  • Saved company president average of 25 hours/week through focused task management, updated policies and practices and handled scheduling executive's calendar
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president, and executive vice president

Client Care Representative

Destination Travel Group Inc
05.2016 - 12.2018
  • Provided excellent bilingual customer service by following up with clients, mailing out applications and responding to incoming calls
  • Interacted with clients on a continual basis to provide information regarding travel and A&S products and services
  • Explained available products and services with persuasive communication strategies through avenues such as email correspondence and answering phone calls
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution
  • Promoted superior experience by addressing customer concerns, demonstrated empathy, and resolved problems swiftly
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support
  • Answered average of 40 English/French calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information

Education

BA Double - French Studies and Women and Gender Studies, Languages

University of Windsor
Windsor, On
04.2016

Diploma - Public Relations

Durham College
Oshawa, ON
04.2012

Skills

  • Cost reduction and budgeting
  • Inbound phone call handling
  • Project management experience
  • Data Collection
  • Strategic planning
  • Payroll and budgeting
  • Workflow planning
  • Scheduling
  • Filing
  • Correspondence preparation
  • Calendar and Appointment Management

Languages

French
Native or Bilingual

Timeline

Admitting Clerk

Holland Orthopaedic & Arthritic Services
04.2023 - Current

Administrative Coordinator, Diabetes

Education Program, SUNDEC, Sunnybrook Hospital
09.2021 - 04.2022

Administrative Associate

Sunnybrook Hospital
06.2020 - Current

Executive Assistant

TPH Processing Services Inc
01.2019 - 06.2020

Client Care Representative

Destination Travel Group Inc
05.2016 - 12.2018

BA Double - French Studies and Women and Gender Studies, Languages

University of Windsor

Diploma - Public Relations

Durham College
Renee Campbell