Renee Blefare

Work History

Kitchener Tattoo

03.2017 - Current

Created custom tattoo designs for customers.
Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
Accepted and processed customer payments.
Provided consultations for potential clients, guiding them through the design process and addressing any concerns or questions.
Maintained schedule and kept appointment times.
Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
Managed inventory of supplies needed for daily operations while maintaining cost-effective spending habits.
Demonstrated adaptability by working with various equipment types depending on the specific requirements of each project.

Rogers Communications

09.2012 - 11.2016

Advocated for customer needs and preferences, contributing to improved product offerings and service quality.
Improved customer satisfaction by swiftly addressing and resolving escalated issues.
Demonstrated expertise in conflict resolution skills while addressing sensitive customer concerns effectively.
Maintained accurate case records through diligent documentation, ensuring complete and up-to-date information was available for reference by colleagues or supervisors.
Developed customized solutions for customers, resulting in increased loyalty and retention rates.
Worked with multiple screens and programs to resolve customer issues.
Actively participated in ongoing training sessions to stay current with industry trends, product updates, and best practices for customer service excellence.

Nordia Inc

10.2005 - 09.2012

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.