Renee Barham-Gordon
Mississauga,ON
Summary
Knowledgeable and inclusive immigration consultant 3+ years of Canadian immigration and visa experience. Demonstrated understanding of immigration and work authorization laws and regulations. Flourishes in fast-paced high-stress environments with sensitive information that requires high degree of confidentiality. Over eight years professional experience as a police officer with five years as an intelligence officer. Ten years experience in administration and customer service. Proficient in researching, gathering and analyzing intelligence and collating reports. Passionate about saving lives, protecting victims and fighting crime. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regulated Canadian Immigration Consultant (RCIC)
MEIA Immigration Consulting Inc.
12.2019 - Current
- Write immigration blogs and videos and upload them to the relevant company social media pages
- Provide information on Canadian immigration rules and policies
- Create and submit applications to Immigration, Refugees and Citizenship Canada (IRCC) for clients
- Interpret laws, final decisions and regulations for individuals and businesses
- Represent clients on their visa applications to the IRCC
- Promote customer loyalty by providing exceptional service and support
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions
- Create and manage processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications
- Liaise with IRCC and immigration candidates to answer questions, resolve issues and explain immigration policy
- Consult with foreign nationals on non-immigrant and immigrant visas and resolve routine and non-routine questions
- Illustrate permanent residency and citizenship processes and manage communication channels to provide high level of service and consultation to immigration inquiries.
Transit Operator
Toronto Transit Commission
04.2023 - 07.2023
- Drove 65-110 passenger bus around the city of Toronto in a safe manner
- Communicated with dispatch and other drivers using two-way radio
- Followed predetermined routes to consistently meet targets and maintain schedules
- Provided information to passengers for their destination interest
- Completed daily inspections and maintenance actions, to keep the bus operating at peak levels
- Reported delays and mechanical problems
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport
- Followed company policies and procedures and maintained compliance with standards
- Operated with safety and skill to avoid accidents and delays
- Provided information about routes, destinations and timelines to inform passengers
- Accepted and processed fares.
School Bus Driver
Attridge Transportation
10.2022 - 04.2023
- Transported students, especially those with special needs to and from school in a safe manner
- Developed positive relationships with students, staff and parents to support continuous rapport and communication
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs
- Inspected emergency equipment and verified safe working order for student and driver use
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Customer Service Associate
The Brick
01.2019 - 04.2020
- Promoted customer loyalty by providing exceptional support
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to over 30 customer calls and emails to answer questions about products and services.
Police Officer
Jamaica Constabulary Force (JCF)
03.2010 - 08.2018
- Resigned as a Detective Corporal
- 8+ years of dealing with individuals from diverse groups
- 5+ years as an intelligence officer
- Intelligence Officer and Strategic Editor
- Edited and compiled work plans, assessments and intelligence reports
- Mentored in the JCF mentorship programme which sought to develop junior members
- Organized and conducted training sessions for 7 – 15 persons per session over five years
- Reduced document turnover rate from 6 days – 2 days
- Covertly and overtly gathered intelligence on individuals
- Conducted background checks on persons
- Maintained document security for classified information
- Edited documents for dissemination to the public and stakeholders
- Administrative assistant
- Wrote newsletter, memos, articles and standard operating procedures
- Kept team members abreast of organization's policies and procedures, and ensured staff members adhered to guidelines
- Communications, Beat and Patrol
- JCF media correspondence (external media house liaison)
- Apprehended and arrested suspects and brought them before the court
- Investigated and prepared case files for court matters
- Conducted mobile patrols in violent communities
- Police Youth Club leader
- Provide security at major events to include national ones
- Trained in weapons handling and tactics
- Performed other policing duties
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Secured crime scenes, gathered evidence, and questioned witnesses
- Investigated and reported crimes, accidents, offenses, and damage to property
- Answered emergency calls for help from citizens and business owners
- Patrolled assigned areas to prevent and detect roadway crimes
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
- Gathered necessary information for court appearances and testified as witness under oath in court
- Supervised crowds at busy events to prevent injuries and property destruction
- Issued traffic citations and tickets for violations of traffic laws
- Participated in continuous firearms proficiency, defensive driving and arrest technique training
- Conducted reconnaissance to compile field information, focusing on rural locations
- Briefed upper-level personnel on emerging threats.
Education
Diploma - Immigration Consultant
CDI College
Mississauga, ON06.2019
Master of Business Administration - Management
University of Technology
07.2015
Bachelor of Business Administration - Human Resource Management and Marketing
University of Technology
07.2008
Skills
- Analytical
- Researching and editing
- Adaptability and flexibility
- Interviewing and investigations
- Attention to detail
- Immigration Inquiries
- Problem-solving and time management abilities
- Ability to prioritize and multi-task
- Fluent in English
- Proficient in Microsoft Office Suite
- Weapons handling
- Criminal Investigations
- Surveillance
Certification
- National Intelligence Bureau Core Skills Investigative Course, 2017
- Major Investigations Core Skills, 2016
- Financial Investigations, 2014
- Basic Surveillance, 2013
- Advance Surveillance (Surveillance Practicum), 2013
Affiliations
- College of Immigration and Citizenship Consultants (CICC)
- Canadian Association of Professional Immigration Consultants (CAPIC)
Languages
English
Native or Bilingual
Timeline
Transit Operator
Toronto Transit Commission
04.2023 - 07.2023
School Bus Driver
Attridge Transportation
10.2022 - 04.2023
Regulated Canadian Immigration Consultant (RCIC)
MEIA Immigration Consulting Inc.
12.2019 - Current
Customer Service Associate
The Brick
01.2019 - 04.2020
Police Officer
Jamaica Constabulary Force (JCF)
03.2010 - 08.2018
Diploma - Immigration Consultant
CDI College
Master of Business Administration - Management
University of Technology
Bachelor of Business Administration - Human Resource Management and Marketing
University of Technology
- National Intelligence Bureau Core Skills Investigative Course, 2017
- Major Investigations Core Skills, 2016
- Financial Investigations, 2014
- Basic Surveillance, 2013
- Advance Surveillance (Surveillance Practicum), 2013
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