Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Renee Astrero

Toronto,ON

Summary

I am passionate about promoting lasting customer satisfaction by delivering quality joyous service and support. Excelled in teamwork and collaboration, significantly improving service delivery standards. Always committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Grocery Clerk

Organic Garage
11.2023 - 06.2024
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.

Customer Service Representative

Indigo Books & Music
11.2023 - 01.2024
  • Promoted and sold memberships, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cleaning Supervisor

Goldymops Cleaning Services
07.2019 - 03.2020
  • Handled customer inquiries, resolved complaints, and
    ensured customer satisfaction.
  • Established routine inspections to monitor standards of
    cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Demonstrated self-reliance by meeting and exceeding
    workflow needs.
  • Worked with front desk to respond promptly to all guest requests.

Education

High School Diploma -

Virtual High School
Toronto, ON
06.2022

Skills

  • Customer Service
  • Time Management
  • Excellent Communication
  • Teamwork and Collaboration

Languages

English
Native or Bilingual

Timeline

Grocery Clerk

Organic Garage
11.2023 - 06.2024

Customer Service Representative

Indigo Books & Music
11.2023 - 01.2024

Cleaning Supervisor

Goldymops Cleaning Services
07.2019 - 03.2020

High School Diploma -

Virtual High School

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Renee Astrero