Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Renee Ashley

3100 Panorama Ridge, Whistler,BC

Summary

Friendly and adaptable professional with over five years of experience creating seamless guest experiences in fast-paced settings. Known for staying composed during high stress situations, greeting every guest with warmth, and keeping the atmosphere upbeat and organized. A natural team player with leadership experience and a strong eye for detail. Skilled in communication and conflict de-escalation with a genuine passion for connecting with people and making them feel welcome. Advanced Cardiac Life Support (ACLS) certified and eager to bring energy and professionalism to a lively environment.


Overview

11
11
years of professional experience

Work History

Lift Operator

Vail Resorts
11.2024 - Current
  • Operated and monitored ski lifts (e.g., gondolas, chairlifts, surface lifts) to ensure smooth and safe transportation of guests
  • Delivered exceptional customer service to a broad demographic of guests by addressing inquiries, and providing up-to-date information about the resort.
  • Adapted to varying guest needs, such as assisting families with young children or supporting first-time skiers with lift procedures.
  • Communicated effectively with other lift operators, ski patrol, and resort management to ensure smooth operation and guest safety.
  • Remained calm and professional when handling guest concerns, using clear communication and empathy to de-escalate conflicts and maintain a positive atmosphere.

Registered Nurse - Emergency Department, Oncology and Haematology

North Metro Health Service
04.2021 - 10.2024
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans to ensure strong patient outcomes.
  • Effectively managed and resolved conflicts with agressive patients through active listening, de-escalation techniques, and empathetic communication; ensuring a safe and supportive environment for both patients and staff.
  • Demonstrated leadership ability as a charge nurse, managing a 30 bed ward and overseeing multiple staff.
  • Mentored undergraduate and newly qualified nurses as a clinical facilitator through using innovoative and adaptive teaching styles.
  • Maintained meticulous documentation of patient assessments, interventions, and outcomes in accordance with hospital policies and regulatory standards.

Assistant in Nursing

Regis Aged Care
09.2018 - 04.2021
  • Assisted patients safely carry out their activities of daily living; including bathing, dressing, and feeding in a dignified and respectful manner
  • Maintained a clean and organized patient environment to ensure safety and infection control compliance.
  • Monitored vital signs, administered medications, and documented patient information accurately and timely, under the supervision of a Registered Nurse.
  • Collaborated with healthcare professionals, families, and other staff members to ensure comprehensive and holistic care for residents.

Barista, Part-time Manager

Gloria Jeans Coffee
12.2014 - 10.2018
  • Expertly prepared and served a wide variety of coffee and espresso beverages, adhering to company recipes and quality standards.
  • Fostered a positive and inclusive work culture, promoting teamwork, open communication, and mutual respect among staff members, by leading by example with professionalism and integrity
  • Provided exceptional customer service by welcoming customers, taking orders, and accurately processing transactions in a fast-paced café environment
  • Oversaw hiring and training of new staff members, leading to improved efficiency and reaching business KPIs
  • Managed inventory, restocked supplies, and maintained cleanliness in the café area to meet health and safety standards.
  • Accurately balanced and closed the till at the end of each shift, ensuring all transactions were accounted for and discrepancies were resolved.

Education

Bachelors of (Science) Nursing -

Edith Cowan University
Perth, Western Australia
11-2020

Accomplishments

    Advanced Cardiac Life Support Australian Resuscitation Council December 2023

Timeline

Lift Operator

Vail Resorts
11.2024 - Current

Registered Nurse - Emergency Department, Oncology and Haematology

North Metro Health Service
04.2021 - 10.2024

Assistant in Nursing

Regis Aged Care
09.2018 - 04.2021

Barista, Part-time Manager

Gloria Jeans Coffee
12.2014 - 10.2018

Bachelors of (Science) Nursing -

Edith Cowan University

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Renee Ashley