Renee Arendt
Inside Sales Representative
Abbotsford,British Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Inside Sales Representative
Iconix Waterworks
Abbotsford, BC
06.2022 - Current
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with account managers to generate leads and close sales.
- Selected correct parts and tools based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers to promote long term business growth.
- Served customers with knowledgeable, friendly support.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Managed upwards of 25 machine rentals monthly, coordinating with shop and shipping departments to meet customers' needs.
Customer Service Representative
Armtec, Inc.
Langley, British Columbia
02.2018 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Facilitated inter-departmental communication to effectively provide customer support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Production Manager & Logistics Coordinator
Westman Steel
Langley, BC
06.2012 - 02.2018
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Created and regularly updated department work instructions and reports.
- Estimated labor requirements to support anticipated workload.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Department Manager
Photo Express
Maple Ridge, BC
10.2002 - 06.2012
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Evaluated suppliers to maintain cost controls and improve operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Introduced new methods, practices and systems to reduce turnaround time.
Education
Some College (No Degree) - General Studies/Science & Music Education
Kwantlen Polytechnic University
Langley, BC 01.1993 - 05.1995
Skills
Creative problem solving
Order Management
Strategic sales knowledge
Customer Relationship Management
Administrative support
Adept multi-tasker
Interpersonal Communication
Timeline
Inside Sales Representative
Iconix Waterworks
06.2022 - Current
Customer Service Representative
Armtec, Inc.
02.2018 - 06.2022
Production Manager & Logistics Coordinator
Westman Steel
06.2012 - 02.2018
Department Manager
Photo Express
10.2002 - 06.2012
Some College (No Degree) - General Studies/Science & Music Education
Kwantlen Polytechnic University
01.1993 - 05.1995
Community Involvement
January 2018 - present
Member of Sweet Adelines International
Valley Echoes Chorus, Abbotsford
- Current Team Leader
- Chorus Lead section leader
- Member of the Directing Team
Community Involvement
January 2018 - present
Member of Sweet Adelines International
Valley Echoes Chorus, Abbotsford
- Current Team Leader
- Chorus Lead section leader
- Member of the Directing Team