A personable and dependable administrative professional with excellent communication, organization, and interpersonal skills. Seeking employment to broaden and demonstrate my strong work ethic in a mutually rewarding environment.
Overview
17
17
years of professional experience
Work History
Daycare Owner/Operator
Self-employeed
05.2021 - 09.2024
Customer Service Clerk
Brant Loans Til Payday
01.2010 - 2019
Assisted customers with inquiries regarding loan products and services.
Processed loan applications and collected required documentation efficiently.
Maintained accurate records of customer interactions and transactions in the database.
Resolved customer complaints by identifying issues and providing effective solutions.
Monitored account activity to ensure compliance with company policies and procedures.
Contributed to a positive work environment through effective communication and teamwork among colleagues.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Exhibited high energy and professionalism when dealing with clients and staff.
Medical Receptionist
John St. Medical Walk-in
01.2016 - 2017
Creating appointments and conducting new patient intakes; contact different insurance providers
Responsible for triaging patients; complete data entry of patient medical history
Check patient blood sugars, take urine samples, temperatures and throat swabs
Clean and sterilize medical equipment and prepare exam rooms
Collecting payments from patients/customers for time-of-service
Ability to draft correspondence using various templates
Answer inquiries from customers/patients regards services via phone, fax or in-person
Log phone messages into computer system or patient chart
Communicate with pharmacies, doctors’ offices and other clinics
Scanning, faxing and filing of patient documents and confidential information
Responsible for inventory, such as ordering supplies
Assistant Manager
Galaxy Cinemas
01.2008 - 01.2017
Assisted in managing daily operations, ensuring seamless customer service and operational efficiency.
Trained new staff on procedures, policies, and systems to enhance team performance.
Coordinated scheduling for staff to optimize coverage during peak hours and events.
Monitored inventory levels and facilitated orders to maintain stock availability for concessions.
Implemented promotional campaigns, increasing attendance and enhancing guest experience.
Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
Conducted regular audits of cash handling procedures to maintain accuracy and compliance.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Certification - Food Safety
National Food Safety Training Program
Toronto, ON
Ontario Secondary School Diploma - undefined
Pauline Johnson Collegiate & Vocational School
Business Administration Certificate - Business Administration
Academy of Learning Career College
Brantford, ON
09.1997
Skills
Experience working within a medical office and customer service
Knowledgeable in medical computer programs; Health Screen and OHIP billing
Extensive computer knowledge including: Microsoft Excel, Word, Internet and Email
Organizational and time management skills; able to quickly file alphabetically
Warm, compassionate and friendly personality with ability to interact in a supportive manner with persons of all ages and backgrounds
Strong ability to work under pressure in a fast-paced environment, while maintaining efficient and accurate performance
Professional work ethic with excellent verbal and written communication skills
Languages
English
Full Professional
Timeline
Daycare Owner/Operator
Self-employeed
05.2021 - 09.2024
Medical Receptionist
John St. Medical Walk-in
01.2016 - 2017
Customer Service Clerk
Brant Loans Til Payday
01.2010 - 2019
Assistant Manager
Galaxy Cinemas
01.2008 - 01.2017
Ontario Secondary School Diploma - undefined
Pauline Johnson Collegiate & Vocational School
Certification - Food Safety
National Food Safety Training Program
Business Administration Certificate - Business Administration