Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Renee Annis

Brantford,ON

Summary

A personable and dependable administrative professional with excellent communication, organization, and interpersonal skills. Seeking employment to broaden and demonstrate my strong work ethic in a mutually rewarding environment.

Overview

17
17
years of professional experience

Work History

Daycare Owner/Operator

Self-employeed
05.2021 - 09.2024

Customer Service Clerk

Brant Loans Til Payday
01.2010 - 2019
  • Assisted customers with inquiries regarding loan products and services.
  • Processed loan applications and collected required documentation efficiently.
  • Maintained accurate records of customer interactions and transactions in the database.
  • Resolved customer complaints by identifying issues and providing effective solutions.
  • Monitored account activity to ensure compliance with company policies and procedures.
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Medical Receptionist

John St. Medical Walk-in
01.2016 - 2017
  • Creating appointments and conducting new patient intakes; contact different insurance providers
  • Responsible for triaging patients; complete data entry of patient medical history
  • Check patient blood sugars, take urine samples, temperatures and throat swabs
  • Clean and sterilize medical equipment and prepare exam rooms
  • Collecting payments from patients/customers for time-of-service
  • Ability to draft correspondence using various templates
  • Answer inquiries from customers/patients regards services via phone, fax or in-person
  • Log phone messages into computer system or patient chart
  • Communicate with pharmacies, doctors’ offices and other clinics
  • Scanning, faxing and filing of patient documents and confidential information
  • Responsible for inventory, such as ordering supplies

Assistant Manager

Galaxy Cinemas
01.2008 - 01.2017
  • Assisted in managing daily operations, ensuring seamless customer service and operational efficiency.
  • Trained new staff on procedures, policies, and systems to enhance team performance.
  • Coordinated scheduling for staff to optimize coverage during peak hours and events.
  • Monitored inventory levels and facilitated orders to maintain stock availability for concessions.
  • Implemented promotional campaigns, increasing attendance and enhancing guest experience.
  • Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
  • Conducted regular audits of cash handling procedures to maintain accuracy and compliance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Education

Certification - Food Safety

National Food Safety Training Program
Toronto, ON

Ontario Secondary School Diploma - undefined

Pauline Johnson Collegiate & Vocational School

Business Administration Certificate - Business Administration

Academy of Learning Career College
Brantford, ON
09.1997

Skills

  • Experience working within a medical office and customer service
  • Knowledgeable in medical computer programs; Health Screen and OHIP billing
  • Extensive computer knowledge including: Microsoft Excel, Word, Internet and Email
  • Organizational and time management skills; able to quickly file alphabetically
  • Warm, compassionate and friendly personality with ability to interact in a supportive manner with persons of all ages and backgrounds
  • Strong ability to work under pressure in a fast-paced environment, while maintaining efficient and accurate performance
  • Professional work ethic with excellent verbal and written communication skills

Languages

English
Full Professional

Timeline

Daycare Owner/Operator

Self-employeed
05.2021 - 09.2024

Medical Receptionist

John St. Medical Walk-in
01.2016 - 2017

Customer Service Clerk

Brant Loans Til Payday
01.2010 - 2019

Assistant Manager

Galaxy Cinemas
01.2008 - 01.2017

Ontario Secondary School Diploma - undefined

Pauline Johnson Collegiate & Vocational School

Certification - Food Safety

National Food Safety Training Program

Business Administration Certificate - Business Administration

Academy of Learning Career College
Renee Annis