Renee Annis
Brantford,ON
Summary
A personable and dependable administrative professional with excellent communication, organization, and interpersonal skills. Seeking employment to broaden and demonstrate my strong work ethic in a mutually rewarding environment.
Overview
17
17
years of professional experience
Work History
Daycare Owner/Operator
Self-employeed
05.2021 - 09.2024
Customer Service Clerk
Brant Loans Til Payday
01.2010 - 2019
- Assisted customers with inquiries regarding loan products and services.
- Processed loan applications and collected required documentation efficiently.
- Maintained accurate records of customer interactions and transactions in the database.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Monitored account activity to ensure compliance with company policies and procedures.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Receptionist
John St. Medical Walk-in
01.2016 - 2017
- Creating appointments and conducting new patient intakes; contact different insurance providers
- Responsible for triaging patients; complete data entry of patient medical history
- Check patient blood sugars, take urine samples, temperatures and throat swabs
- Clean and sterilize medical equipment and prepare exam rooms
- Collecting payments from patients/customers for time-of-service
- Ability to draft correspondence using various templates
- Answer inquiries from customers/patients regards services via phone, fax or in-person
- Log phone messages into computer system or patient chart
- Communicate with pharmacies, doctors’ offices and other clinics
- Scanning, faxing and filing of patient documents and confidential information
- Responsible for inventory, such as ordering supplies
Assistant Manager
Galaxy Cinemas
01.2008 - 01.2017
- Assisted in managing daily operations, ensuring seamless customer service and operational efficiency.
- Trained new staff on procedures, policies, and systems to enhance team performance.
- Coordinated scheduling for staff to optimize coverage during peak hours and events.
- Monitored inventory levels and facilitated orders to maintain stock availability for concessions.
- Implemented promotional campaigns, increasing attendance and enhancing guest experience.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
- Conducted regular audits of cash handling procedures to maintain accuracy and compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Certification - Food Safety
National Food Safety Training Program
Toronto, ONOntario Secondary School Diploma - undefined
Pauline Johnson Collegiate & Vocational School
Business Administration Certificate - Business Administration
Academy of Learning Career College
Brantford, ON09.1997
Skills
- Experience working within a medical office and customer service
- Knowledgeable in medical computer programs; Health Screen and OHIP billing
- Extensive computer knowledge including: Microsoft Excel, Word, Internet and Email
- Organizational and time management skills; able to quickly file alphabetically
- Warm, compassionate and friendly personality with ability to interact in a supportive manner with persons of all ages and backgrounds
- Strong ability to work under pressure in a fast-paced environment, while maintaining efficient and accurate performance
- Professional work ethic with excellent verbal and written communication skills
Languages
English
Full Professional
Timeline
Daycare Owner/Operator
Self-employeed
05.2021 - 09.2024
Medical Receptionist
John St. Medical Walk-in
01.2016 - 2017
Customer Service Clerk
Brant Loans Til Payday
01.2010 - 2019
Assistant Manager
Galaxy Cinemas
01.2008 - 01.2017
Ontario Secondary School Diploma - undefined
Pauline Johnson Collegiate & Vocational School
Certification - Food Safety
National Food Safety Training Program
Business Administration Certificate - Business Administration
Academy of Learning Career College