Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carmen Timmermans

Grande Prairie,AB

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Motion Industries
Grande Prairie, AB, AB
01.2023 - Current
  • Managed ordered materials, answered emails and made phone calls.
  • Oversaw office inventory and timely reordering of supplies.
  • Coded invoices and other records to maintain organized and accurate records.
  • Carefully went over each invoice and requisition for payment.

Receptionist

Learn Rite
Grande Prairie, Alberta
09.2021 - 11.2022
  • Operated cash and POS system to receive payment by cash, check and credit card.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending emails, organizing documents and rearranging schedules.
  • Updated and recorded customer or client information to maintain accounts.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Pulled and organized requested documentation.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed basic bookkeeping and document filing.
  • Directed clients and guests to correct departments, rooms and staff members.

Cashier

Safeway
Grande Prairie, AB
06.2021 - 08.2022
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Stylist

Bliss Salon and Spa
Grande Prairie, Alberta
03.2011 - 06.2014
  • Kept work area clean and neat to stay productive.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.

Stylist

Rejuve
Grande Prairie, Alberta
01.2006 - 06.2010
  • Kept work area clean and neat to stay productive.
  • Scheduled appointments for customers using internal software system.
  • Cut and styled natural, artificial, colored or textured hair.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Recommended hair styles to compliment clients' facial features and coloring.

Stylist/Owner/Operator

Peppermint Twist
Grande Prairie, Alberta
07.1997 - 10.2005
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Executed performance reviews to encourage improved productivity for team members.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Managed sales presentations to promote product and brand benefits.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Hosted special events to boost brand awareness and increase community engagement.

Education

Barber/Stylist - Hairstylist/Barber

Medulla Tech
Grande Prairie, AB
01.1994

Skills

  • Cash Handling
  • POS Systems
  • Customer Service
  • Complaint Resolution
  • Employee Training
  • Decision Making
  • Employee Recruiting
  • Team Collaboration
  • Cleanliness and Sanitation
  • Back Office Operations
  • Day-To-Day Operations
  • Client Satisfaction
  • Recruitment and Hiring
  • Supply Inventory Control

References

Donna Kazakoff-Campbell 780-814-2242

Luanna McDonald 780-978-1570

Teanna Havell 587-297-4392

Timeline

Administrative Assistant

Motion Industries
01.2023 - Current

Receptionist

Learn Rite
09.2021 - 11.2022

Cashier

Safeway
06.2021 - 08.2022

Stylist

Bliss Salon and Spa
03.2011 - 06.2014

Stylist

Rejuve
01.2006 - 06.2010

Stylist/Owner/Operator

Peppermint Twist
07.1997 - 10.2005

Barber/Stylist - Hairstylist/Barber

Medulla Tech

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Carmen Timmermans