Accomplished General Manager with a proven track record at TWS Restaurant Corporation, enhancing operational efficiency and driving year-over-year business growth. Expert in leadership and team building, with a knack for problem resolution and P&L management. Achieved significant improvements in customer loyalty and sales through strategic planning and staff coaching.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
TWS Restaurant Corporation
07.2021 - 12.2024
Managed budget implementations, employee reviews, training, and schedules.
Managed a diverse team, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability. Store Level Dashboards
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
General Manager
WKS Restaurant Corporation
05.2013 - 06.2021
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.