Rene Marrufo

· Directed multi-unit operations across 11 stores, ensuring alignment with corporate initiatives and consistent execution.

· Implemented and rolled out a new customer service model, driving adoption and improving customer satisfaction.

· Led efforts to streamline workflows, introduce best practices, and enhance efficiency, cost control, and overall customer experience.

· Acted as the primary liaison between stores and corporate departments, ensuring smooth communication and execution of programs.

· Monitored performance metrics and partnered with teams to improve sales, labor productivity, and operational compliance.

· Managed high-impact projects, including technology upgrades and pilot programs, coordinating resources and timelines.

· Oversaw inventory replenishment and allocation to maintain optimal stock levels.

· Provided POS system maintenance and support, including SFCC operations and updates.

· Planned and executed company offsite activations, ensuring successful event delivery and support.

· Managed a high-volume $14M location, consistently one of the top volumes in the company.

· Achieved Brand Loyalty Program Top Performer status for three consecutive years, driving customer engagement and retention.

· Inducted into the Altitude Top Talent Program (2023), recognized for exceptional leadership and organizational impact.

· Provided district-level leadership during District Manager absences, ensuring operational continuity and team support across 15 stores.

· Supported district operations with a focus on compliance, training, and performance improvement initiatives.

· Led New Store Opening teams, delivering successful launches through strategic planning, training, and execution.

· Selected by the Regional Manager to attend the APTOS Convention, where I curated and presented on retail innovation and strategy to industry professionals.

· Oversaw daily store operations, ensuring compliance with company policies and standards.

· Managed and developed a team of associates to achieve sales and customer service goals.

· Monitored inventory levels, coordinated stock replenishment, and minimized shrinkage.

· Analyzed sales reports and implemented strategies to drive revenue and profitability.

· Maintained visual merchandising standards to enhance customer experience.

· Handled scheduling, payroll, and performance evaluations for store staff.

· Ensured adherence to safety and loss prevention protocols.

· Delivered exceptional customer service and resolved escalated issues promptly.

· Collaborated with district and regional leadership on operational improvements.

· Directed daily store operations, ensuring compliance with company standards and policies.

· Led and coached team members to achieve sales targets and deliver exceptional customer service.

· Managed inventory control, merchandising, and loss prevention to maximize profitability.

· Analyzed performance metrics and implemented strategies to improve revenue and operational efficiency.

· District Training Manager providing training and follow-up for 6 locations.