Rene Lujan

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Exceeded monthly sales targets and quotas consistently.
• Monitored competitor activities to maintain competitive advantage.
• Utilized customer feedback to identify new product opportunities and market trends.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Built relationships with customers and community to promote long term business growth.
• Trained new employees on customer service, money handling and organizing strategies.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Developed, maintained and utilized diverse client base.

• Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Tested systems, noting issues and completing preventive maintenance.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Diagnosed and repaired problems with electrical and mechanical systems.

• Conducted tests of components and systems to evaluate performance and identify concerns.

Diagnosed problems with Scanning Tools by applying technical knowledge and troubleshooting skills.

• Completed preventive maintenance on set schedules.
• Tested components and systems to evaluate performance and identify concerns.
• Monitored spare parts inventory and addressed shortages with purchasing personnel.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Researched and implemented new technologies and equipment.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Maintained accurate records of time and materials required to perform repairs and service.
• Helped store management meet standards of service and quality in daily operations.
• Kept employees operating productively and working on task to meet business and customer needs.
• Responded to and resolved customer questions and concerns.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.

• Inspected equipment to diagnose operational issues.
• Evaluated systems according to predetermined checklist and noted issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Analyzed vehicle data using advanced diagnostic equipment.
• Explained estimates and determined repair timelines to manage customer expectations.
• Repaired and replaced worn and damaged components.
• Investigated customer complaints to identify cause of malfunctions.
• Read and followed technical documentation to complete accurate repairs.

• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained new personnel regarding company operations, policies and services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.