Renée Hogan
Mermaid,PE
Summary
Detail-oriented records management specialist with over 6 years of experience in public safety and records management. Proficient in multi-tasking and sensitive information handling, committed to continuing my career in the public safety sector by combining my passion for emergency services and organization
Overview
10
10
years of professional experience
Work History
Records Management Specialist
Summerside Police Services
Summerside, Prince Edward Island
08.2020 - Current
- Review, monitor, and correct/modify all PROS occurrences, including merging and modification of entities
- Maintenance of physical files, including purging upon retention limits
- Input/Query/Browse PROS, NPIRS, CPIC, and the Provincial court system for Criminal Record Checks and information requests
- CPIC maintenance: communicate with Probation Services and the court officer to add CPIC records such as probation orders, warrants, accused records, etc. Consistently review and modify CPIC records and B.O.L.O. flags
- Handle complaints at the front counter and create occurrences
- Schedule fingerprint appointments for Criminal Record Checks
- Dispatch: Keep up to date with the skills necessary for call taking and dispatching police to ensure breaks are covered
- Ensure all authorized users are up to date quarterly on the NAADS Alert Ready system to ensure readiness.
- LRA status: assist new PROS users with the setup of their tokens
Part Time Police Dispatcher
Summerside Police Services
Summerside, Prince Edward Island
03.2019 - 08.2020
- Received and processed all incoming calls from 911 PSAP and non-emergency lines
- Communicated with patrol, in person and over the radio about incidents/inquiries and created and maintained occurrences
- Ensured officer safety at all times by keeping track of units and radio communication
- Use of PROS, CPIC, NPIRS, DVS, and the provincial court system to provide information to officers and administrative duties
Public Safety Communications Officer
Medacom Atlantic
Charlottetown, Prince Edward Island
10.2018 - 08.2020
- Answered and handled 911 calls province wide
- Delivered emergency service dispatching and coordinated non-emergency and emergency ambulance transfers
- Provided time-sensitive pre-arrival medical and non-medical instructions to patients/callers
Driver Manager/Customs Clerk
Elgin Motor Freight
London, Ontario
01.2017 - 08.2018
- Dispatched and monitored large fleet of truck drivers to ensure timely deliveries
- Use of customs software to clear drivers for U.S. border crossings
- Addressed all incidents with proper procedure (i.e.) motor vehicle collisions and hours of service violations).
- Operated independently in a busy work environment, managing multiple tasks efficiently.
Education
Certificate - Emergency Telecommunications
Fanshawe College
London, ON04-2016
Bachelor of Arts - Criminology
Western University
London10-2015
Skills
- Time management
- Confidential information handling
- Autonomous operations
- Multitasking proficiency
- Conflict resolution
- Vulnerable populations awareness
Timeline
Records Management Specialist
Summerside Police Services
08.2020 - Current
Part Time Police Dispatcher
Summerside Police Services
03.2019 - 08.2020
Public Safety Communications Officer
Medacom Atlantic
10.2018 - 08.2020
Driver Manager/Customs Clerk
Elgin Motor Freight
01.2017 - 08.2018
Certificate - Emergency Telecommunications
Fanshawe College
Bachelor of Arts - Criminology
Western University