Rene Hoelscher
Norwich,ON
Summary
Dynamic bakery owner/operator and baker with a proven track record at Kristis Market Kitchen and Lets Eat Cake, showcasing exceptional customer service and management skills. Elevated customer satisfaction and bakery sales through innovative recipe development and effective team training. Excelled in problem-solving and decision-making, ensuring high-quality product delivery and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Baker
Kristis Market Kitchen
Harley, ON
02.2019 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Owner/Operator
Lets Eat Cake
Woodstock, ON
01.2010 - 04.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
Education
Did Not Complete - Culinary Management
Niagara College
Niagara Falls, ON04.1999
Skills
Customer service
Active listener
Employee training
Management
Adaptive and creative
Time management
Self-Motivated
Decision-Making
Problem-Solving
Flexible and Adaptable
Excellent Communication
Good Telephone Etiquette
Languages
English
Timeline
Baker
Kristis Market Kitchen
02.2019 - Current
Owner/Operator
Lets Eat Cake
01.2010 - 04.2017
Did Not Complete - Culinary Management
Niagara College