Renee-Claude Lachance
Baie-Comeau,QC
Summary
Proven team player with a track record of enhancing customer satisfaction at Canadian Tire, adept at transferring skills across roles from sales to housekeeping. Demonstrates exceptional communication and organizational abilities, significantly reducing guest complaints. Achieves excellence by consistently exceeding cleanliness standards, showcasing reliability and quality work in every task.
Overview
9
9
years of professional experience
Work History
Sales Associate
Canadian Tire
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Executed prolists and manuel hole scans daily.
- Ensured facing was done daily.
House Cleaner
Holliday Household Helpers
04.2021 - 05.2022
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Dusted picture frames and wall hangings with cloth.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Room Attendant
Homewood Suites by Hilton
05.2018 - 07.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Sandwich Artist
Subway
10.2017 - 02.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
Housekeeping Room Attendant
Comfort Inn Hotel
07.2017 - 10.2017
- Restocked towels and bathroom supplies such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Cashier
No Frills
06.2016 - 11.2016
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
École Secondaire Catholique Franco-Cité
Sturgeon Falls, ON07-2016
Skills
- Exceptional customer service
- Reliable and punctual
- Organized
- Team player
- Provides quality work
- Great communication skills
- Can transfer skills between different environments
Timeline
Sales Associate
Canadian Tire
08.2024 - Current
House Cleaner
Holliday Household Helpers
04.2021 - 05.2022
Room Attendant
Homewood Suites by Hilton
05.2018 - 07.2020
Sandwich Artist
Subway
10.2017 - 02.2018
Housekeeping Room Attendant
Comfort Inn Hotel
07.2017 - 10.2017
Cashier
No Frills
06.2016 - 11.2016
High School Diploma -
École Secondaire Catholique Franco-Cité
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