RENCHE SMIT
KANATA,ON
Summary
Dedicated Advertising Operations Specialist with a deep understanding of enhancing onboarding and direct campaign management processes. Meticulous attention to detail and commitment to continuous improvement have significantly boosted publisher satisfaction and campaign performance. Bring a strong dedication to quality and success, and is ready to help the team achieve company goals. With a positive attitude and a commitment to continuous learning and growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Advertising Operations Specialist
Advally
10.2021 - 09.2024
- Organize and streamline onboarding process for new Publishers and Networks.
- Document internal processes and policies tied to ad operations.
- Set up, deploy, and monitor programmatic ad operations for digital publishers.
- QA publisher reporting data.
- Triage and assign inbound publisher requests.
- Communicate changes and suggestions with publishers.
- Collecting information for onboarding and account setups and communication of processes and status to Publishers and Networks.
- Configure new Google Ad Manager Accounts.
- Onboard and deploy new Networks.
- Developed strong relationships with clients through clear communication and timely responses to inquiries.
- Planning, managing, and reporting on Direct campaigns in Google Ad Manager.
- Create forecasting reports for Direct Campaigns.
- Deliver comprehensive reporting and analytics throughout the campaign’s duration to monitor pacing and performance, making necessary adjustments as needed.
Health And Skin Care Therapist
Yvonne Salon
01.2000 - 12.2007
- Improved client satisfaction by providing personalized skin care treatments and product recommendations.
- Maintained a clean, sterile environment to ensure client safety during all procedures.
- Stayed up-to-date on the latest industry trends, attending workshops and trainings to enhance treatment offerings.
- Mentored junior therapists, sharing knowledge of best practices for effective client care and treatment outcomes.
- Reduced appointment cancellations by implementing reminder calls or texts 24 hours before scheduled appointments.
- Streamlined appointment scheduling process, leading to increased efficiency and improved customer experience.
- Addressed clients'' questions or concerns promptly, ensuring comfort throughout the treatment process.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
Education
Some College (No Degree) - Health And Skin Care Therapy
Isa Carstens Academy
South AfricaSkills
- Campaign Management
- Ad Targeting
- Header Bidding
- Google Ads
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Self Motivation
- Professionalism
- Continuous Improvement
- Written Communication
Languages
English
Full Professional
Certification
- Google Ads Certification - Google Skillshop.
Timeline
Advertising Operations Specialist
Advally
10.2021 - 09.2024
Health And Skin Care Therapist
Yvonne Salon
01.2000 - 12.2007
Some College (No Degree) - Health And Skin Care Therapy
Isa Carstens Academy
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